UCCX - Forwarding call to a specific agent - HELP!!!!!

[brunofalco]

Good afternoon, 

I am implementing an IVR, and I am with the following problem. 
If I get an external call to extension 5000, it should be directed to the agent 1, if I receive an external call to extension 5001, it should be directed to extension 5001. 

I would know if there is a way to configure the script so that it forward the call to a specific agent only, and not to a queue.

Regards,

Bruno

[Mohamed Hussain Siddique · Accepted solution]

Hi

Once the condition is met , setup select resource setup to select the exact resource instead of selecting from CSQ

Make routing target type as Resource and set up resource target.

Thanks

Mohamed

[brunofalco]

Hi Mohamed,

Help me a little more, please.
I did not work that way more.

How I need to create variables ??

For example, the agent who receives the call will be "ipelite2".
How do I identify it in the variables? I use Type "User"?

Regards,

Bruno

[Mohamed Hussain Siddique]

Yes you are right

Name - username / agent id

Type - User

Value - null ( default)

In the select resource step -> Resource Target and Resource selected will be agent id.

Please try and let me know

Regards

Mohamed

[brunofalco]

Hi Mohamed,

Sorry for delay,

You're right. 

Thanks for your help!!!!

Regards,

Bruno