UCCX Historical Report: How to check Agent press "NOT READY" button

[FcNongTanong]

Hi Expert,

We have some question on this about State of client that show "Not Ready" state that may cause by call in, call out, client press Not Ready Button on CAD, and another...

But we want to know how to identify client press "NOT READY" by himself / herself from CAD ?

(as check from Cisco Unified CCX reason codes that have only cause SUP_AGT_TO_NOTREADY that mean the Supervisor changes an agent’s state to Not Ready state.)

Cheers,

FN

[Oleksii Stepanenko]

Hi!

This document should help.

Commonly, states with reason code under 999 (but not 22 and 33) are client initiated states.