Dear Team, Recently we did UCCE migration from 8.5.4 to 10.5.2 except DHCP server. DHCP server is running on windows 2000 with few different segment IP voice scope and all the phones are registered with this DHCP. Now we are planning to bring ne...
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Forum Posts
I want to send an user_busy (ISDN cause 17) to the service provider if the uccx script reaches the terminate step. Currently an reject (ISDN cause 21) is send. The behaviour is independend of the UCCX Version. The Voicegateway is configured as H.323 ...
Does anyone know of a SQL Query that will help us see all current logged in agents for a specific teams? We are converting to UCCE from 3x UCCX clusters and were site gathering now. We have a bunch of different teams and we would like to perform SQL ...
Resolved! UCCX Scripting Best Practices
Just curious if anyone has any (documented or otherwise) best practices for UCCX scripting. Specifically wondering if every step's output branch should be handled (not marking a contact as handled) for the purpose of error handling. cheers, will
Resolved! UCCX RNA Question
Quick UCCX question on ring no answer. If an agent gets up from their desk and does not mark themselves "not ready" and they receive a call from the queue and once the RNA timeout occurs it puts the agent automatically in "not ready" woth a reason c...
Hello, I'm having a issue in AW-HDS server, the distributor stopped working properly and when try to make settings in configuration manager I get the following message: FAILED TO UPDATE THE DATABASE CAN NOT CONNECT TO CENTRAL CONTROLLER The log of ...
Problem Description:PCS with SIP is not passing call context to PCS call.CVP Version: 8.5.1Workaround: 1. Make a backup of the \conf\icm.properties files from all the call servers. 2. In <CVP_HOME>\conf\icm.properties, set ICM.icmPCSUseCachedCall...
I just got started with Finesse customization and added a "ScreenPop" gadget from the one of the Cisco-provided gadgets. After successful configuration and installation of the gadget, I found that the screen pop only displays if the agent's focus is ...
I am looking for some help in how to troubleshoot the aborted or rejected calls I am getting. CCX: 10.6 CUCM: 10.5 The majority are reporting as: Rejected: Remote Timeout Thanks Sam
Hello I need help. I have cisco Unified CCX AdministrationSystem version: 10.0.1.11001-37But reports of live data or real time do not show, only shown page in black.I have this issuehttp://docwiki.cisco.com/wiki/Live_Data_reports_display_a_blank_page...
Resolved! PCCE 9.x concurrent agent licenses
Hello, We are using PCCE 9.x; Just wondering how would i know how many concurrent agent licenses been configured ? Regards,
Resolved! Holiday check validation
Hello, I am attaching my Holiday script which is called as a subflow from the main script and the xml file which contains the date for holidays. When I do an active debug using the CheckHoliday script it works fine and the value returned is "false" b...
We can check current mapped skillgroup from agent explorer, however Want to know if there is a query to check what are the skillgroups assigned for a particular agent before10 days or a defined period of time Any help will be appreciated
Dear Colleagues, During the subscriber initial config I have faced a CCX Engine activation problem with this error message: Invalid response from AXL; nested exception is: cisco.com.config.axl.AXLException UCCX version - 9.0(2) UCM version - 10.0(5)...
Resolved! UCCE Minimum Agent Seats - New System
I notice PCCE has a minimum agent seat count of 25, but what about UCCE? I'm told there is no specific number outlined in the Ordering Guide, but will CCW allow my Cisco partner to order UCCE and CVP with 0-2 premium agent seats if I want to order a...
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