Contact Center

Hello, We are getting the following error message in the Cisco Interaction Manager Chat tool. when the agents are chatting with the customers. "The Following message could not be delivered. Try to send it again." Could someone tell me what might be c...

Hi guys, does anyone know, or did ever try, to calculate real time statistic in CSD(Cisco supervisor desktop app) from AW database SQL fields(UCCE 10.0)? We are trying to bulid exact same real time statistic in Finesse supervisor, as there was in CSD...

Hello ;         I am willing to learn about UCCX scripting . Can any one guide me  where should i start ? or which is the right course to study ? Appreciate for your help ..Regards;KV

Dear All,We are having CIM 4.3.2.8 release integrated with UCCE H 7.5.As per a requirment from customer, i am trying to create a new user role which enable user to transfer activities by searching based on activity id from Exception queue.I have crea...

I use LCM widget on Finesse which is 3rd party widget. I got intermittent blank screen while never found on OOB widget. Anyway at the same time, when I open another tab on the same browser using address of LCM widget, it work fine. Any suggestions ar...

Добрый день коллеги.Я столкнулся с проблемой  при использование Call Consult Transfer не виден номер вызывающего, взамен видны номера CTI портов.  Сделал даже то что описано в данном форуме https://supportforums.cisco.com/discussion/11069611/uccx-con...

Hi,I have a problem with the UCCX database table , after I connected to the UCCX DB (db_cra) I checked the Resource table which shows only a few agents and I couldn't see the rest.In addition there is no problem in the Historical report, I can see th...

Hi,We have a contact center (10.x) using jabber as agents phone and Finesse.When you have a callcenter that works in shifts with 30 physical places and for example 60 agents. When we use IP communicator and extension mobility we use 30 licenses (30 I...

I've been working on improving a script that is currently in production. In the script, if a caller calls in after the contact center is closed, they are presented with the option to be transferred to the on-call representative. The on-call reps are ...

Hi, trying to figure out how many Outbound IVR port licenses are needed.UCCX dials out, call is answered with a live voice, UCCX transfers to Application Trigger. No agent available, call is queued.  At this point 1 Outbound IVR license is used.  Age...

how the AvgRouterDelay metric impacts SL and ASA, can any one explain on this ?I wanted to get a bit more understanding around that AvgRouterDelay metric and reassurance it doesn’t impact the results.

Hi,We are configuring CIM to connect to Office365 via POP3 (port 995) and download the mails. But somehow the error I am getting is:javax.mail.AuthenticationFailedException: Logon failure: unknown user name or bad password.I am able to connect using ...

WHAT THIS PART NUMBER INCLUDE CCX-10-25E ? OR I NEED TO KNOW MORE DETAILS FOR THIS PART NUMBER CCX-10-25E.WHAT THE DIFFERENT BETWEEN THIS CCX-10-25E AND CCX-10-25P ?

Morning all,I'm hoping someone can help me, we are in the process of testing new phones (7821) moving from 7940'sOn the 7940 if the headset light was illuminated and the user configured to auto answer with headset the phone never rang it just deliver...