Contact Center

Hi, I am running into an issue with Finesse 10.6(1) showing blank information when using IE 11.  IE 11 shows as being supported on Windows 7 SP1 when in compatibility mode, but in compatibility mode I see the live reports are overlaid with a solid gr...

Hi Guys, I understand, I am not the only one who have had this problem as there are so many posts on the forums related to this issue but unfortunately I have not been able to pin point what I am missing here. basically I am trying to build a script ...

Hi All,We have UCCE 8.0 setup, I am passing a Custom SIP Header to ICM, and the parameter of the header consists of the UUI Hexadecimal value.Now in the ICM script i need to convert this Hexadecimal Value to actual String, Can someone guide how i can...

Good morning: Noob question here, but I've completed a post-call customer survey script, and I need to dump all of the answers (that are stored as various String variables) into a document and then email the document...I'd also like to attach a wav f...

Is there anyway to change an Agent's State to Not Ready from a Call Routing Script?  We are interfacing with an SAP desktop client that intercepts a call that was sent to an agent and sends it to another destination if the agent has too many tabs in ...

Hello, I have a pair of UCCX 10.6 nodes setup in HA using Finesse. When it goes into failover mode (primary down) and agents login to the secondary node they were seeing errors on all the widgets: Though all the call features seemed to work and age...

Hi. Currently we have a customer with a no so common request. Their supervisors would like to have the ability to see Caller ID for the people waiting in queue. They currently only see the longest call in queue (time) and how many calls in queue (tot...

I am working on a Tech Refresh upgrade and part of the upgrade will have the  client changing the way they route calls to their IP IVRs.  That being said, I  think we are going to be short on Translation Routes and would like to create  some new ones...

Hello Experts,I am trying to write a script which will support 2 different languages.  As soon as I try to add the "if" statement the script validation fails.  Is there anything that I am missing? Please find attached a picture of the script. Thanks ...

Can anyone answer my below query? How CTIOS Interacting with CUCM an updating agent status?