UCCX Hold Music

[james.grieve21]

Hello all,

We are running a UCCX 10.6 system.

I am having trouble editing hold music, we have some free audio to use but when I edit it to the 15 seconds and 30 second I need I can not get it to match the 64kbps bit rate Wav file that is required (saves as 128kbps).

I have followed on the right format to save the file in but when I upload it all you hear is static and not the audio I uploaded. I have been using Audacity to complete this. Can anyone recommend better software or advise where I may be going wrong?

Thank you.

[Suresh Hudda · Accepted solution]

I use GoldWave software to change format of audio files for CUE, CUC, UCCX etc and it always works fine.

Suresh

[james.grieve21]

Thanks this software worked!!!

[Suresh Hudda]

Good to know that James, please mark this thread as "Answered" for other's convenience.

Suresh

[Deepak Rawat]

You can use inbuilt Windows Sound Recorder if you are running MS Windows XP. In case Windows 7 or later, then you can download the same from web. Below are the prompt specs:

Bit rate :64 kbps
Audio Sample Size : 8 bit
Channel : 1 mono
Audio Sample rate : 8 khz
Audio Format : CCIT - u -Law

Regards

Deepak

[James Hawkins]

I use Wavepad by NCH software. It does everything I need and is very easy to use. http://www.nch.com.au/wavepad/