UCCX intergration with HP Service Manager

[essam_farrag]

Hi All,

I have a customer wants to integrate UCCX with HPSM so when end user calls the UCCX a pop-up window appear at the agent desktop with the case number.

Does anyone knows if this integration is possible?and how it can be done? or any suggested documents.

I appreciate your help.

Thanks

Essam

[Deepak Rawat]

This should be very much possible. Ideally you should be asking HP that what kind of integration exactly they are looking for HTTP/HTTPS, TAPI ,SOAP, Rest Call etc from UCCX side and then proceed further with the integration.

Regards

Deepak