Dear All,
I have recently completed the installation of UCCX 11.0. Post installation, I'm unable to launch https://<uccx ip address>:8445/cfadmin. I'm new to Finesse. Any help will be appreciated.
Thanks in advance.
Gunjan Jain
Hello everybody.
I have CUCM 9, UCCX 9, MediaSense and QM installed. QM catches voice from MediaSense and screens from agent desktops.
QM have there own SQL database installed on separate SQL Server 2008 R2.
I find out that I cannot view some screen ...
Hello everybody.
I have CUCM 9, UCCX 9, MediaSense and QM installed. QM catches voice from MediaSense and screens from agent desktops.
QM have there own SQL database installed on separate SQL Server 2008 R2.
I have several problems during administrat...
Hi guys,
I am trying to find information on the limitations of the length for prompts in UCCX but been unsuccessful so far.
Customer is running UCCX version 10.5.1, and they claim their hold message is not being played.
Codec and prompt config is ok,...
Hello Expert
I have a issue with my below topology.ISP--> SIP-> CUBE-- > SIP> call manager--> (cti route point : 9419999) --> Cisco 7975 phone DN: 9411000 (SCCP)
the call is reaching our cisco 7975 ip phone with CTI route point over Call Manager h...
Hi all,
Its rather odd that when we login as Agent into Finesse, they are able to see the Agent CSQ Statistics Report (that shows key call waiting & longest call in queue info) but when we login as Supervisor, they don't get to see them (key call wa...
I see that running CAD or Finesse is mutually exclusive i.e. one or the other but I can't find anything about IP Phone agent.My question is, if I enable and run Finesse will IP Phone agent still work and be supported? Thanks
Dear Team,
Recently we did UCCE migration from 8.5.4 to 10.5.2 except DHCP server. DHCP server is running on windows 2000 with few different segment IP voice scope and all the phones are registered with this DHCP.
Now we are planning to bring ne...
I want to send an user_busy (ISDN cause 17) to the service provider if the uccx script reaches the terminate step. Currently an reject (ISDN cause 21) is send. The behaviour is independend of the UCCX Version. The Voicegateway is configured as H.323...
Does anyone know of a SQL Query that will help us see all current logged in agents for a specific teams? We are converting to UCCE from 3x UCCX clusters and were site gathering now. We have a bunch of different teams and we would like to perform SQL...
Just curious if anyone has any (documented or otherwise) best practices for UCCX scripting. Specifically wondering if every step's output branch should be handled (not marking a contact as handled) for the purpose of error handling.
cheers,
will
Quick UCCX question on ring no answer. If an agent gets up from their desk and does not mark themselves "not ready" and they receive a call from the queue and once the RNA timeout occurs it puts the agent automatically in "not ready" woth a reason c...
Hello,
I'm having a issue in AW-HDS server, the distributor stopped working properly and when try to make settings in configuration manager I get the following message:
FAILED TO UPDATE THE DATABASE CAN NOT CONNECT TO CENTRAL CONTROLLER
The log of ...
Problem Description:PCS with SIP is not passing call context to PCS call.CVP Version: 8.5.1Workaround: 1. Make a backup of the \conf\icm.properties files from all the call servers. 2. In <CVP_HOME>\conf\icm.properties, set ICM.icmPCSUseCachedCall...
