UCCX (IP IVR) DRS: Multiple backups in a single scheduling slot

[andrea.pace]

I to all,

we have an UCCE environment with 4 IP IPVRs 10.6 in standalone configuration; the problem is that often the DRS process creates more than one backup, one after the other. And all without any errors. On repository I can see all the correct files for the number of backups I set in "Backup Device". It is a very strange behavior.

From History page I can see, as I reported in attacched screenshot, that the second process starts after few seconds from the end of the first and so on...

From logs I don't see any strange things around the end of the first process and the start of the second.

SFTP server is freefdtp.

This happens on all 4 IP IVR.

Has anyone ever seen such behavior?

Thanks a lot,

Andrea

[Anoop Krishnan]

Hi Andrea, 

I could see that the backup has been set to weekly, did you choose the number of days of the week, when the backup should occur?

Regards, 
Anoop

[andrea.pace]

Hi Anoop,

yes, the backup is scheduled on tuesday at midnight.
As you can see, on april 11st, the scheduler has run for five times!!

The problem may be in the time? Maybe I can try to set a different scheduling time...

What do you think about?

Thanks a lot,

Andrea

[Anoop Krishnan]

Hi Andrea,

You could try to edit the backup schedule to a different time and have a check, if this occurs again, or you can create a new schedule.

Regards, 

Anoop

[andrea.pace]

Hi Anoop,

if it works good we have found a little bug :)

I'll update this thread soon.

Thanks again and have a great day.

Andrea

[andrea.pace]

Hi Anoop,

very fast my update: one of the four IP IVR was yet scheduled at 01:00:00 but with the same problem :(.

Any suggestion?

Thx again,

Andrea

[julijana.simic1]

Have you found a solution? 

I have this issue on UCCX 10.5.

I really appreciate any help you can provide.

[andrea.pace]

Hi Julijana,

I'm sorry but I thought I had answered... probably my session was expired and the post went lost in the network :(

Yes I resolved the problem rescheduling at 02:15!!

Yes, it is very strange but now I have one only backup at every schedule.
I suggest you, after you correct/add schedule, to restart the drs services (local and master).

In some of my servers, the old schedulation remained active even after I deteled it!

Have a great day,

Andrea

[julijana.simic1]

Hi Andrea, 

Thanks for sharing this!

Regards, 

Julijana