UCCX Last routed agent

[haquemuzammel]

Hi,

We want that UCCX caller will be transfer to his/her prefered agent or the agent he talked last time and if all agents are busy then IVR will prompt the caller to leave his/her voice and then that voice will be forward to agent by e-mail. Is it possible by the UCCX 7.X?

Solutions: 1. Cisco Unified CME 7.0, 2. UCCX 7.0

Kindly help me.

Thanks & Regards,

Muzammel Haque

[Jonathan Schulenberg]

Yes that is possible with the Premium license. You would need to have an external database to track the last-spoke-with information as well.

[haquemuzammel]

Hi,

Thank you for the reply. Can you please expalin in more details so that I can try on my LAB.

Thanks & Regards,

Muzammel