cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
618
Views
5
Helpful
3
Replies

UCCX License

Sonam
Beginner
Beginner

Hi,

Cisco Unified CCX Premium Seat(s): 50, Does this means that i have license for 50 agents?

Please comment!!

3 Replies 3

Cisco Unified Contact Center Express. ... This document describes how to verify thelicenses that are currently installed on the Cisco Unified Contact Center Express (UCCX) server, how to remove the licenses, and how to troubleshoot basic licensing issues.

 

 

 

__________________________

24*7 Assignment Help in Australia

Arundeep Nagaraj
Cisco Employee
Cisco Employee

Hey Sonam,

 

Seats are the equivalent of Agent Licenses. 50 seats would mean that 50 concurrent agents would be able to login to the Desktop client (CAD or Finesse) at any point of time.

 

Premium Seats would mean that you have a Premium package on the system which would entitle you to multiple benefits (check the guide for a comparison between ENH and PRE for the full list) such as Chat and Email, Advanced Scripting steps, etc. 

 

The beauty of the Premium seat is that 1 PRE seat = 2 IVR ports (limited to the capacity defined by the OVA). This would mean that your system would have 100 IVR ports defined.

 

Hope this helps!

 

Regards,

Arundeep

Thank you so much Arundeep

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: