Resolved! Upgraded PCCE 9 to 11.X
Hi, Does anyone know if I can upgrade from a PCCE 9 to PCCE 11.5 with this SKU CC-UPG-BUNDLE? Thanks SF
Forum Posts
I am having an issue with the count of abandoned calls being reported within 2 separate UCCX reports. I ran the "Abandoned Call Detail Activity Report" and it shows 7 abandoned calls and when I run the "Agent all fields report" for the same time and ...
Hi All,We have a small problem in deploying courtesy call back, it is working for the direct call coming from CVP, but we are trying to deploy the call is answered by agent and transfer to another skill group. Any one come across this situtation plea...
Hello, We are trying to configure Cisco SocialMiner 11.0 in Cisco UCCX 10.6.1. When adding SocialMiner Host Name in UCCX it's giving following error and unable to add - "An unknown error occurred while performing the operation. Please check the log...
Resolved! SIP Refer Failing
Hi, Have a UCCE Compreshensive setup with CUSP. We are testing a SIP Refer from a script using the "rfxxxxxxxxx" in a label. The Refer is working but NOT if the ingress POTS dial peer has the servicability service assigned to it. Call goes into sur...
Hello, I am wondering If there is a method to make finesse agent to write comments or notes after call on its finesse desktop without third party app ? Please I want a detailed document how to do it from scratch as I am a beginner in UCCX. I found th...
Hi, We are planning to change the domain and DNS of UCCX server so can anybody tell how to proceed on this.Also i have gone through various posts over forum and found that mostly users have faced issue regarding certificates as several certificates h...
Getting ready to upgrade customer to CCX 11.6. They are interested in doing Web Chat once they are upgraded. Assuming that they have the Prem licenses, do we still need to spin up Social Miner to do the interface with the customer's web site or is ...
Hi, How to change the Call Type of the call when call arrived to IVR? I explain. I redirecting a call with call consult to new IVR, and in the CallContact details i see that the aType field is aType = CONSULT, there is a way that i can manipulate t...
HI, Is it possile to limit number of calls/chat coming to Agent , that Chat availability is automatically disabled when UCCX phone call volume reaches a certain level (f.e. 5 calls in queue ) ? Thank you I found option Channel Parameters -"Offer ...
Hi All, Is it feasible to pass the Agent ID or Agent Extension from ICM script to the VXML application. Regards, Bharath M
Hi, i want to add CPA (Call progress analysis) to a cisco 4351 ISR to use it with with UCCX. I need the référence. Sincerely
HI, I am using cisco finesse version 11.5 for contact center agents. Lately it was found that live report on finesse is not shown. It says "Loading Report" and never show report. What could be the possible cause and how do we resolve it? Please sug...
Currently our dulpex ucce is running on the back side, how do we force it back to be the 'primary' in a duplex set up Carrying out a rttest on routera following a Windows patching, B is now active. What is the process to force it back to A My ot...
Resolved! uccx 11.5 cuic adding usergroup issue
hi cuic 11.5 uccx 11.5 when we go to CUIC--Security---user group---and choose one of available users and move it to selected,,, its working fine , but after one day we lose this configuration and should do it again. everymorning same issue , plea...
