Contact Center

For some number of calls the CallType show as -1 with the Disposition rate as 7, from below link i could see that "The TCD entry where you see the CallTypeId = -1 indicates that leg did not gone though a routing Script yet. Only if the call hits the ...

Hi, I need to know if the Cisco CTI could send to Salesforce CRM the number the customer dialed, and the "navigation tree" the customer choose.Also, after the phone call, I need to store the audio file on Salesforce, is Cisco CTI able to give this fi...

Has anyone done this?  I'm looking for documentation and can't find anything.  There's documentation for UCM/CUIC, but nothing for agent reskilling.  The Cisco Security Best Practices seems to just gloss over this subject and not really provide any g...

Hi guys   I have a CCX Script Application which has a *.aef Script linked to it and has a Trigger. Everything is working fine but I am trying to clean up my Script Repository and rename some scripts. If I rename a script or move a script into another...

Hi, We would like to seek your expertise on this please. One of our client is asking if  wget –O – can be used or this command is possible to input in Cisco Servers . If yes, do you have any ideas on how we are going to do it?. They need to install a...

Guys, have a requirement with one UCCE solution, We have a requirement from two BPO'S to have there configurations in place in a way that both can login into from there own users to manage the configurations but the important point is that both users...

Hi,   I have problem with Cisco Social Miner Feeds. I configured Facebook Fan Page feed. And then create campaign and select that feed in the campaign. But he gave the following error "There was a network timeout trying to connect to the feed.Last su...

Hello Guys, I have a cluster of UCCX version 9.0.2.11002-27. My certificates 'll be exipred. (Ipsec, ipsec-trust, tomact and tomact trust) I need a validation of the regenerate step. 1, I regenerate the ipsec with web GUI on the primary UCCX then...

Hello, I have a working CCX environment and would like to create a script to drop callers into an existing CSQ. I have the application and trigger configured and working but I am at a loss as how to setup a simple script to drop callers into the que...

Is anyone aware of a report that will allow me to view the Average Speed of Answer (ASA) for multiple CSQs?I've found plenty that will show me a single CSQ, but looking for either a total, or a report that shows an average of them all. Thanks!

I am being asked about this "Cisco Sales Force Platform".  I googled it and there is no result with exactly what I am looking for.  I have no clue what it is to really clarify if one of the search results is what I should look into.  Can anyone help?...

I am setting up a script the interacts with an application that resets users passwords. That password application will send UCCX a password that will consist of Upper Case, Lower Case, and special characters.   Is there a way for CCX to determine upp...

Would someone please point me to documentation to create different dashboards for different teams within Finesse?  I have a Supervisor team with several users.  All of these users can login and access the dashboard views except for 2 of these users w...

Hi, We have a request from a customer that except for wanting to know how many people are waiting in queue (this is by default) he wants to know who is waiting. Their old contact center had this feature As far as I know, this is not possible with UCC...