Hey experts, am trying to study UCCX i wanted to know logs and trace like are they different from each other? and how can i trace my call like from where it start and from where it end ? I wanted to check on which process my call get diturbed , as i told am totally new i have no idea about anything so please help me to understand and find my calls.
How can i take logs? we can take logs only from CLI or also from GUI?
Are log and trace are different? if they are how to take both?
Any help would be appreciated, thanks in advance.
