12-26-2013 09:33 AM - edited 03-14-2019 12:55 PM
Hi
I was wondering how can accomplish this?
I have two nodes in HA and as default, the Publisher is the Master at this time, I would like to change the Master to be the Subscriber.
System version: 9.0.2.11001-24
Thanks.
Solved! Go to Solution.
12-26-2013 09:39 AM
Hi Rolando, if you said that the Publisher is the master at this time and you would like the Publisher to be the master, then you don't need to do anything ..but I guess you mean the Subscriber is the master right now. The master election occurs when the Cisco Unified CCX Engine component fails. After that the stand by server takes the mastership and remains like that after the Cisco Unified CCX Engine component fails over again. So restar the Cisco Unified CCX Engine component of the actual master server to fails over the other node in the cluster.
Gabriel.
12-26-2013 09:39 AM
Hi Rolando, if you said that the Publisher is the master at this time and you would like the Publisher to be the master, then you don't need to do anything ..but I guess you mean the Subscriber is the master right now. The master election occurs when the Cisco Unified CCX Engine component fails. After that the stand by server takes the mastership and remains like that after the Cisco Unified CCX Engine component fails over again. So restar the Cisco Unified CCX Engine component of the actual master server to fails over the other node in the cluster.
Gabriel.
12-26-2013 09:59 AM
Hi Gabriel
Thank you for the quick reply and restarting the CCX engine all the other services will switch to slave as well?
http://img.photobucket.com/albums/v668/trasgo04/Master.png
Thanks.
12-26-2013 10:15 AM
Hi Rolando, that's correct. All the ACD and desktop services, will fail over to the other node in the cluster.
Any way, you can read about HA behavior in the UCCX SRND: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/design/uccx851srnd.pdf
HTH
Best Regards!
Gabriel.
12-26-2013 10:51 AM
Great!
Thank you Gabriel
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