Contact Center

I understand in CCX 8.X and above you can only write to the customer folder.  I have a client that recently migrated from CCX 7.x to 9.x.  They have a script for prompt recording; two of the options are to Save Backup of Existing prompt to a "saved" ...

Dear Expert,I have contact center express 9 and I want to replace the default prompts in Arabic and English. I found thie link for default english prompt  https://supportforums.cisco.com/docs/DOC-13933   . It give me the default english prompts.I nee...

Dear Cisco PDI Help-Desk,There's any report on UCCX 9 that may I see each calls was dropped by agent and by customer?Thank you

Hello,I would like to know if there is some kind of API interface in UCCx 8.x that would allow an external application to send requests to the server and perform actions such as uploading/deleting/updating scripts or documents or prompts in the UCCx ...

Hello and thank you in advance,We are running IPCC/UCCE with 4 IVR PG's..  We are discussing rolling VoIP with IPCC/CAD out to another location but need to get some info from our current system before we can move forward. We are trying to determine A...

I would like to know how may I configure to any Script Exceptions to doesn't play "We're currently has problem on the system" and go to a specific label that transfer to the agent?Thank you

HiCan anyone tell me if the createEmail and sendEmail steps are available in UCCX Standard and specifically in UCCX 8 ?I have had a look around for this info but haven't found it and unfortunately all our clients with UCCX have Enhanced or Premium.

Hi We have one support desk number, with UCCX and it has one CSQ, in this CSQ there are agents with multible locations, for Example US and ITALY, US and  ITALY users are registered with same CUCM which integrated with UCCX. if US user who registered ...

Hi everybodyI am now using UCCX 9 and CUCM 9According to the PDF (page 23)http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/cad85ccxig-cm.pdfThe CAD integrated browser is implemented...

I all,just a simple question I hope...I've CUCM 8.5.1 with IP IVR 8.5.1 (UCCE is not important in this problem) in our test environment.In IP IVR System Parameters I have G729 as codec setting.I've installed and configured Nuance TTS system; the TTS ...

Hi,Please help what will be the action taken on UCCX outbound system for a Busy or Ring-no-answer call. Does the system will callback or retry the same contact. Whether i can specify what should be the behaviour in UCCX outbound system.Please help