Contact Center

We have a rogger and an admin server that have locally-hosted databases using MSSQL Enterprise Edition. Due to licensing concerns, we would like to change these to Standard Edition via uninstall and reinstall.My questions is: Would the CGUpgradeBacku...

                   My customer wants to have their agents have the ability to press the spacebar to answer a call that gets distributed to them.  I have been searching around to see if I can figure it out but I though I would ask here too.  UCCX 9.0 ...

Dear Sir/Ma,I will like to vividly understand more about the product below:R-CCX-90WFMMEDIA=    1R-CCX90AQM-MED-K9=   1      Questions:1. What are these products?2. Are these products software or what?3. What are their functions?4. How would they be ...

Just wanted to confirm the service level calculation based on the fields in the call type real timetable. When I look at ctrt.ServiceLevelTo5 and ctrt.ServiceLevelHalf they essentially represent the service level based on how many calls got answered ...

I am getting error 1723 message when I try to install Contact Supervisor desktop on one of my user desktop.it is running Windows 7. the moment i double click on the CS desktop icon, the error 1723 windows will pop up ?what should I do?          Error...

Hi,I am trying to get the historical reporting from IPCC Express up and running.When trying to connect using a client, I receive the following error:Unable to establish connection to database. Check the log file for error 5051.Anyway, in the log fil...

Hello all,We are facing a problem on the CTI, whenever an agent tries to login to his CTI Agent Desktop, the name of a differentt agent appears and the data is saved as if the wrong agent was the logged in agent.This problem is occuring for just one ...

Is is possible to integrate Cisco Unified Solutions (Cisco Unified Contact Center Express) with a SMS system? Do you have any recommendation of solution (ej. Quescom)?

Is it possible to configure the wrap-up time for the manual outbound calls in UCCX? I think, this option only exists in CSQ, which is of course meant for the inbound calls. Any thoughts or any workaround to make this work?Requirement- Once a manual o...

Steps to integrate AXL SQL Toolkit with CUCM

Hello all,We had recently upgraded our Contact Centre Express server from 8.5 to 9 version. When trying to activate the Intelligence reporting, gets an error," Report CLient operation failed, Failed to update MaxDB connections in Cisco Inteligence Ce...

Dear All,In supervisor console it displays 23 calls every time in a queues and add up further calls in 23 which is creating a big issue in reporting. whenever that queue is assigned to a supervisor it shows the value 23 evn if no call lands on that q...

Hi All,Currently i have UCCE 8.0(3) running on Windows 2003 SP2 HP server.I want to move my Generic PG from HP MCS to UCS platform (CISCO UCS C240 M3 SFF).I have necessary softwares, but i have below queries:- is it possible to run PG on UCS platform...