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Hi,Our system:CUCM publisher running 9.1.2.10000-28 CUCM subscriber running 9.1.2.10000-28UCCX publisher running 9.0.2.11001-24 aka 9.0(2) SU1UCCX subscriber running 9.0.2.11001-24 aka 9.0(2) SU1 We were performing some DR testing on the weekend and ...

I have successfully gotten the Wallboard 2.4 and others working on 8.x but still have issues with the Gila Wallboard.  Does anyone have a modified version of this wallboard working on uccx 8.x?Thanks,

v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:...

Hi,We are belwo setup:1) UCCIE 8.02) WIMWe want to pop up customer detail on CRM once chat arrives to agent. Is there any SDK available to capture chat events? How to acheive it?

Hi,I'm using CUCM 6.1 and UCCX 7.xCurrently the Agents' phones are going Not Ready if they do not pick up the phone by 3 rings (6sec cycle = 18 sec) based on http://nemesis.lonestar.org/reference/telecom/signaling/ringring.htmlIf i want to increase t...

Hello,      I have new UCCX 9.0 server and I want to listen the calls between my call agents and the customers silently. I know its possible but unfortunately I am not getting any step by step article to perform this.Your help will be appreciated.  T...

Hi,We're experiencing problem with our CCX version 7.0(1)SR03, the ring back tone doesn't played to caller when agent phone is ringing. We have check all our application triggers, and not one of them are play ring back tone to the caller. Anyone expe...

I am wondering if there is a way to determine the Call Ender when using CTI softphones (CAD and CTIOS) using the CTI messages not CCM CDRs; I am facing a situation where the Agents misuse the system by ending the call from the softphone, and we canno...

hi,I got my g711 prompts converted in g729 through cucm with moh option, then while I try to play i am unable to do so, as the player says it cant play.any help on decompressing it would help.thanks in advance...

Hi all, I am configuring ICM script by using run external vru script which is located in IP IVR server. But, I am not sure how pass media file path from ICM script to VRU script. Last time, I used  IVR version 7.0. I set the path such as: c:\MediaSer...

UCCX 8.0 Abandoned Call Time.Hi Please provide me solutionUser requirment If calls will disconnect less then 30 sec then they will not consider as abandoned .Means i want calls will drop after 30 sec will show as abandoned in call report less than 30...