Contact Center

Currently we have a client that uses Contact Center Express.  They broadcast calls to multiple lines by pushing the call back to CM for a Hunt List.I'm looking for some alternative ideas that might be able to move the client away from the Hunt Lists ...

Hi teamMy client would like to implement social miner CCX 9.x but their concerns are that the server sits on the internet facing zone DMZ and the data base that house the transcript for web chat resides in the DMZ instead of the secured zone.Any sugg...

How to check Agent login details in a particular CTIOS

Is there a way to:Option#1•1.       Write sql job to remove certain “member” records or pending records because in Cisco’s Outbound option users guide clearly states,                     You should not no any operation in the DL_Tables. It seems like...

Dear All - Can you please let me know the logic of minimum competency of Skill in CSQ and how it Works.Resource Selection Criteria - Most Skilled, Least Skilled, Most Skilled by Weight, Least Skilled by Weight, Most Skilled by Order, Least Skilled by...

Given a CRTP URI, I'm trying to get an HTTP URI for the same resource. I can get the contents (wav file prompt, or VXML document, or whatever) easily enough, but not the HTTP URI equivalent.The scripting documentation states:If you are in a script or...

Hi All,I have a question concerning CSQ Activity Reports by CSQ generated from UCCX 7.1 (0) server. If I run a CSQ activity by CSQ report and I run a CSQ activity by call distribution summary report, I get different CSQ ID's for the same CSQ's. i.e. ...

Greetings,My scripts have a variable depending on the number called.  If the caller called the main location at 2345 the script would set Location=Main.  In the previous version of desktop administration I was able to point the output of this variabl...

Hello,We have UCCE 8.5(3) with CVP 8.5.1  with ICM scripts with options that route to dynamic labels that route calls to Cisco endpoints (line groups and phones with forwareding)  that need extended ringing time. The maximum time these will ring is 6...

Dear All - Can you please help me in understanding  Cisco Media Termination Group and it's functionality.To process a call control (CTI Ports) and CMT (fro play Media and DTMF digits are received out of band)I checked the Guide, Where i got below Inf...