CUCCE IP-IVRICM v9.0IVR v9.0 We have an .aef script that announces your place in queue. I copied the script and renamed (no changes to the script logic) it to match the new call center wanting this feature. After adding it to the IVRs and to the Ne...
Anyone have any suggestions for some Video on Demand Training for UCC Express that would also cover some basic scripting? Thanks in advance! All replies rated.
Dear Experts, Please help me to understand suppose we had deployed Unified CM as clustered over WAN and we have UCCE site A and Site B. is it possible to have independent duplex PG in each site. each site the agentPG's are connected to the CTI ma...
Cisco Security Advisory notes that Contact Center Express is affected by GNU bash vulnerability [CSCur02861] . But this bug report is not public available. does anyone have information which versions are affected?
Hi all,I'm in the process of installing CIM in a UCCE environment.As mentioned in the installation guide, the "jboss-as.7.1.2.Final.zip" and the "jdk 1.7 update 7" should be included in the CIM CD, but in my case i just have the application setup on ...
Hi,My Customer have a solution with UCCX 10.5 and license to 400 Agents. My question is: If I use 50 CTI ports in CUCM to attend IVR, are will there decrease license about Agent of UCCX? Thanks,Wilson
Hi EveryoneWe are using ucce 8.5. Our agents are facing an issue i.e. when wrapup window appears, agent select a code and click apply button, the button doesn't works and it disappears after the configured time (we have configured that time to 10 sec...
We have recently migrated from CAD to Cisco Finesse. In CAD there was an option to use stealth mode, so the screen would not pop-up all the time when a call comes in.We have noticed that in Cisco Finesse, the screen does not pop-up in Firefox and Chr...
Hi dears! I have a question about an option in my custumer´s script.The caller have the option to call an extension typing the extension´s number.There is the possibility to block some extension in the script? For example: The caller is able to trans...
Hi, i have the need to cretae a IVR script that collects a digit string (input from caller) anche checks versus a database if this string exists (returning true or false).Is it possible by using a CUE (not CCX) and if yes what licenses do i need?Rea...
I am currently using CCMP 10.5 and have issues loging in to the CCMP Portal with the administrator account. I am sure that the credentials used for login is correct but it is always giving me invalid credentials error. Please let me know how to creat...
Hi Guys, I Have the 642-165 certification that will be finish in 2015 February. This certification will retire and substitute by 500-051 exam. My question is; to certifcate this exam the CCIE Collaboration write is a alternative or only to do the ex...
hi all, hope someone can shed some light here. implementing uccx email queue in 8.5.1su2. all works fine if we implement as cisco doc says. for example, create distro list (lets call it uccxdistro@company.com) and associate a mailbox account (lets ...
