UCCX Outbound Capabilities ¿May require Campaign Management software?

[jesusdavidzambrano]

Hi,

The Licence says that premium license support outbound Calls Outbound. But had a disclaimer that says "May require Campaign Management software."
I don't understand, i need adicional services, servers, integrations for an outbound campaing or can i have a outbound campaign only with de UCCX and premium licensing?.

Thanks.

https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-741220.html

[Jonathan Schulenberg]

Depends on what you’re trying to do. CCX has the outbound dialer engine built in; it _can_ be enough. It’s not going to check Do Not Call lists though, for example. Perhaps reach out to Acqueon through your partner and ask for a demo of their LCM solution so you can see what the add-on gets you.

https://www.acqueon.com/products/outbound/cisco-contact-center/