Contact Center

Hello everybody, i have a problem with use of GSAPI feature, in order to fork sip stream to a recording destination. In our infrastructure we have multiple recorder that need to receive SIP stream + RTP Stream.Contact Center We configured GSAPI on CU...

Good day, Recently I encounter problem with UCCX HA (11.5.1.11001-34 (ES03-18)).From UCCX primary, I found that UCCX secondary services is UNKNOWN and then in a few second back to IN SERVICE.I tried to collect MCVD log as follow 7198392: Dec 16 14:06...

I want to retrieve data from external Database based on calling number agent receive and display the data on finese agent destop page. Calling number will be there in the external database. I already done with call variable layout. but Database multi...

Hi there,in a SIPREC-Based CUBE Media Proxy solution, which sees the CUBE interfacing with recording servers and CVP, is there a way to use the Media Proxy CUBE to made manipulation of Metadata? the goal is to manipulate the metadata addressed to the...

Hello Everyone,We have 4 CSQ and I need to announce the total number of calls in all 4 CSQs to the caller. Let say I have:CSQ1, CSQ2, CSQ3 and CSQ4In my script I haveContact_Waiting_CSQ1= Get Reporting Statistic (contact waiting["CSQ1"] from CSQ IPCC...

Hi, We need to pass the call variables from Cisco IVR (CVP) to NICE call recorder for tagging. As of now Cisco passes only CTI events such as Extension, Call duration etc to NICE. Can we pass additional call variables to NICE in any way. Thanks. 

Hi, Does anyone know why when I open the 'Abandoned Call Detail Activity Report' no data shows up? Thanks in advanced.

Hi,I am using UCCX and CUCM v12.5. I have configured the phone services with the Finesse URL in CUCM and subscribed it in Phone. When tried to access the services from Cisco IP phone, it shows error as "Host not found" and I am unable to select the s...

Hi Guys, I have an issue about the Cisco Finesse Desktop Layout.For example, i am supervisor from two Teams, Team1 and Team2, and i change the Desktop Layout from both Teams, clicking on the Override System Default on both teams, and change the XML. ...

I use a simple script that plays a disclaimer then drops calls in a CSQ.  I use the "CurrentWaitDuration" reporting object to limit how much time a caller stays in the queue and if limit is reached I sent the call to voicemail.  It generally works ex...

Customer has a UCCE v12.5 12K deployment done by a vendor. We utilize CA certs for our customer's environment. Loaded certs the same way for Finesse and CUIC (ie. generate CSR, issue CA cert against CSR, upload,etc.). When accessing Finesse URL via h...

Dear All,   As the subject say, I have UCCX deployed in my company when the users calls numbers that has IVR the digits is not working. Example: User dialed a number and the IVR answers for support click 1 >> user click one nothing happens. I d...

Hi All, We have hosted our IVR Application in our On premise environment.  Cvp, VVB and TTS are residing in the same network. we are getting the latency on packet tranferring from TTS to VVB around 1s.  For example: TTS started sending the data  at 0...

We have a UCCE 12K solution with 12 total CVP/VXML servers. Trying to find out if there's an easy way to trace a call in the TCD/RCD tables or somewhere else to find out which VXML server the call went to for launching vxml apps. Currently, we have a...