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Hey folks. Our latest security scan has identified a problem with the following files under the web directory on our UCCX server. Can someone tell me if these files are required to be on the system, or are they only required for the installation? Our...

poulid by Beginner
  • 3 replies
  • 0 Helpful votes

Hi Guys, Currently, I'm dealing with the following situation with the view report (Common Skills CSQ Activity): An error message was obtained when trying to view the report on the CUIC website.Spoiler"The execution of the report failed. Attempt to ru...

nganvt by Beginner
  • 2 replies
  • 5 Helpful votes

HiI have the below queries on CUIC reporting.Not Ready Time means they have forced themselves into a state of not receiving calls? Is this different from breaks?What do Reserved Time & Work Time mean?Calls Presented = Calls Handled + Abandoned, But I...

Hello Experts , In ENDCall API Method-- From IVR End , once call is disconnected , How to i capture getHowCallEnded() method value in ICM script ? is it possible? we have EndCallAPI , in that class we are using the above method and getting value  bas...

Roys1994 by Beginner
  • 6 replies
  • 5 Helpful votes

We are deploying a UCCE 12.6 system Now the LiveData component is properly connected with the CUIC component. I see that the data source of LiveData is normal on the CUIC component. But when I imported the liveData report, I found no data displayed i...

bo liu by Enthusiast
  • 4 replies
  • 0 Helpful votes