UCCX OUTBOUND DIALER AND CCX DATABSE SUBSYSTEM

[pedroferreras]

Hello, i'm trying to setup outbound dialer in Contact Center Express 12.0.1 and one of the requirements is "The Unified CCX Database must be IN SERVICE", I just need to clarify, because my system is not linked to any external Database, so the subsystem status is "Not in service, not configured".

Thank you

[Graham Old · Accepted solution]

It is referring to the CCX internal database not an external database

You can view the status in CCX serviceability Tools/Control Center

Graham

[pedroferreras]

Thank you Graham.