About pedroferreras

pedroferreras · 10-15-2020

Hello, i'm trying to setup outbound dialer in Contact Center Express 12.0.1 and one of the requirements is "The Unified CCX Database must be IN SERVICE", I just need to clarify, because my system is not linked to any external Database, so the subsyst...

pedroferreras · 12-01-2016

Hello, i have a Unity Conection Cluster version 8.6.2.21900-5. Suddenly one of the servers (subscriber) stop answering calls: when you dial pilot number or an external caller tries to reach the autoattendant, you hear ringback not the greeting and ...

pedroferreras · 09-08-2016

Hello, i'm running CUCM version 11.0.1.2, 7821 phones can't pickup a call when service parameter "Auto Call Pickup" is disabled; all other phones on the system works fine. Original firmware version was sip78xx.11-0-1-11, i upgraded to sip78xx.11-5-...

pedroferreras · 05-03-2016

Hello, i have an UC560 with one auto-attendant created via CCA using script "aa_sbcs_v03.aef". May i create another auto-attendant for another company/DID number using the same "aa_sbcs_v03.aef" script?, original AAA is not overwritten? Thank you.

pedroferreras · 04-24-2015

Hi, i need to upgrade CUCM and CUC from 9.1.x to 10.5.2 and i have 2 questions regarding the licensing escheme: 1.I'm running ELM co-resident with my publisher server, it wil be automatically upgraded to PLM as soon as i upgraded the publisher serve...

pedroferreras · 10-19-2020

Thank you Graham.

pedroferreras · 12-06-2016

Hello, i reconfigured the CUCM - Unity Connection integration, deleted all ports and created again. The system is working fine now. Thank you.

pedroferreras · 09-11-2016

Solved, i think i'm affected by bug CSCva71953, although my version is not listed under the affected ones. As workaround, you need to configure a directory uri under dn page. Bug description: CallPickup not working for phones sending hostname in INVI...

pedroferreras · 04-24-2015

Hi Aman, you mean the license request file?I'll be running on demo mode? In this case? I'll have full unity connection functionality untill getting the definitive licenses. Thank you

pedroferreras · 11-04-2014

Now is working fine. Thank you.

Member Since	‎08-27-2007 10:59 AM
Date Last Visited	‎10-21-2022 09:03 AM
Posts	92

User Statistics

User Activity

UCCX OUTBOUND DIALER AND CCX DATABSE SUBSYSTEM

Unity Connection Server Not Answering Calls

7821 pickup fails when Auto CallPickUp disabled

UC560 2 AUTO-ATTENDANTS

CUCM 9.1.x to 10.5.2 upgrade

Re: UCCX OUTBOUND DIALER AND CCX DATABSE SUBSYSTEM

Hello, i reconfigured the

Solved, i think i'm affected

Hi Aman, you mean the license

Now is working fine. Thank