Hi,
We have a UCCX cluster in partial service. From the below logs its due to SocialMiner? If so, then my question is if we don't use SocialMiner is this the normal condition to be in partial service?
Pub logs:
* 03:51:33.609 EST %MIVR-SS_CHAT-7-EXCEPTION:SmException [errorCode=503, errorType=, errorData=, errorMessage=java.net.ConnectException: Connection timed out (Connection timed out)]
* Feb 29 03:51:33.610 EST %MIVR-SS_CHAT-3-NONVOICE_SS_GENERIC_EXCEPTION: [SM Tomcat Poller Thread - 1] com.cisco.wf.subsystems.chat.SMTomcatPollerThread Unknown NonVoice Subsystem Exception: Exception=SmException [errorCode=503, errorType=, errorData=, errorMessage=java.net.ConnectException: Connection timed out (Connection timed out)]
* Feb 29 03:51:33.610 EST %MIVR-SS_CHAT-3-EXCEPTION:SmException [errorCode=503, errorType=, errorData=, errorMessage=java.net.ConnectException: Connection timed out (Connection timed out)]
* Feb 29 03:51:33.609 EST %MIVR-SS_CHAT-7-UNK: [SM Tomcat Poller Thread - 1] com.cisco.wf.subsystems.chat.SMTomcatPollerThread SMTomcatPollerThread:SocialMiner is not available: Exception=SmException [errorCode=503, errorType=, errorData=, errorMessage=java.net.ConnectException: Connection timed out (Connection timed out)]
* 443109: Feb 29 04:04:09.679 EST %MIVR-SS_CHAT-7-UNK: [SM Tomcat Poller Thread - 1] com.cisco.wf.subsystems.chat.SMTomcatPollerThread com.cisco.wf.subsystems.chat.SMTomcatPollerThread : SMTomcatPollerThread:SocialMiner Tomcat is down and setting chat subystem to PARTIAL SERVICE false
Sub logs:
* Feb 25 15:06:16.183 EST %MIVR-ENG-7-UNK: [http-bio-9443-exec-7] com.cisco.ccbu.uccx.engineconfig.systeminfo.service.NodeService getLocalNodeDetails(): Node [nodeId=2, host=ccsubscriber.pfcu.com, status=PARTIAL SERVICE, master=false, dbMaster=false, nonVoiceSSState=PARTIAL_SERVICE, Timezone=TimezoneDetails [displayName=America/New_York, offset=-18000000, shortName=EST]]
* Feb 25 15:06:16.183 EST %MIVR-ENG-7-UNK: [http-bio-9443-exec-7] com.cisco.ccbu.uccx.engineconfig.systeminfo.service.NodeService nonVoiceSSStateOf : ccsubscriber is PARTIAL_SERVICE
* Feb 25 15:06:43.234 EST %MIVR-SS_CHAT-7-UNK: [SM Tomcat Poller Thread - 1] com.cisco.wf.subsystems.chat.SMTomcatPollerThread com.cisco.wf.subsystems.chat.SMTomcatPollerThread : SMTomcatPollerThread:SocialMiner Tomcat is down and setting chat subystem to PARTIAL SERVICE false
* Feb 25 15:22:16.221 EST %MIVR-ENG-7-UNK: [http-bio-9443-exec-10] com.cisco.ccbu.uccx.engineconfig.systeminfo.service.NodeService getRemoteNodeDetails(): remoteNode - Node [nodeId=1, host=ccpublisher.pfcu.com, status=PARTIAL SERVICE, master=true, dbMaster=true, nonVoiceSSState=PARTIAL_SERVICE, Timezone=TimezoneDetails [displayName=America/New_York, offset=-18000000, shortName=EST]]
