08-29-2018 12:56 PM - editado 03-14-2019 06:27 PM
Hi,
I'm pretty new to script editor and I have a small issue with a script I can't seem to wrap my head around. We have a security line where in case of emergencies they call a number (ex 1234) that number triggers a place call step to the securities office notifying the team that a call came in with a generated script saying "a call has been placed from *calling extension*.
At the same time the originating call is redirected to emergency services.
I have most of the script figured out but one major detail. When I dial this 1234 number the call to the securities office is placed but the prompt is played on the originating (calling) phone. Instead I want the prompt to play in the placed call step to the securities office.
Any ideas how to do this?
el 08-30-2018 06:00 AM
Can you attach your script?
08-30-2018 06:28 AM - editado 08-30-2018 06:29 AM
el 08-31-2018 07:34 AM
Try changing this:
Play Prompt (--Triggering Contact--, Container_EM_Prompt)
to this:
Play Prompt (Call_Contact, Container_EM_Prompt)
el 08-31-2018 07:40 AM
Oh man I hope it isn't that easy lol
So this time I get com.cisco.dialog.PlayPromptDialog is not supported.
el 08-31-2018 07:50 AM
el 09-21-2021 07:55 AM
Hello, can you attach the fixed script ?
Thank you,
el 08-31-2018 06:35 AM
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