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UCCX r8.0 Workforce Optimization Call Recording Server

cindy.gentile
Beginner
Beginner

‎09-23-2011 12:59 PM - edited ‎03-14-2019 08:36 AM

I have created a new Call Evaluation form in the Admin App and followed the steps to activate it. I made this change sometime ago and the new evaluation form is still not an option when evaluating a call.  what step am I missing? Do I need to sync the databases?

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Aaron Harrison
Mentor
Mentor

‎09-24-2011 03:53 AM

I've not used 8.0 yet, but I'm presuming the basics haven't changed...

Basically after you've done the form, you need to assign it to a workflow. It used to be on the 'classifier' bit...

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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