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Cisco Community Designated VIP Class of 2020

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UCCX r8.0 Workforce Optimization Call Recording Server

I have created a new Call Evaluation form in the Admin App and followed the steps to activate it. I made this change sometime ago and the new evaluation form is still not an option when evaluating a call.  what step am I missing? Do I need to sync the databases?

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UCCX r8.0 Workforce Optimization Call Recording Server

I've not used 8.0 yet, but I'm presuming the basics haven't changed...

Basically after you've done the form, you need to assign it to a workflow. It used to be on the 'classifier' bit...

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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