12-10-2013 05:41 AM - edited 03-14-2019 12:51 PM
Hello
From the SRND i´ve learned, that the maximum size for recordings is 2.6GB for a single server UCCX 9.x deployment and I´m aware of the 7 days and 30 days limits
Question: How much kb are needed per minute for the raw files and exported .wav files as well?
Thanks
Tino
02-26-2015 05:19 PM
Hi
I am also chasing this info, did you manage to find an answer?
Thanks
02-26-2015 11:59 PM
They were not able to provide an answer for the exported files. So I decided to go with the values for the internal ones.
Based on SRND as well, G.711 call recording requires about 1MB per minute. G.729 call recording requires about 256KB per minute.
05-13-2015 12:05 PM
Hi there,
Amount.........................................Formula
Daily recorded minutes.........................Agents × Length × Calls = Recorded
Total recorded minutes to store................Recorded × Days × Months = Stored
Voice recording storage (MB)...................Stored × 0.12 MB/minute = Voice
Screen recording storage (MB)..................Stored × 1.20 MB/minute = Screen
Page: 34
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_10x/installation/guide/qm-installation-guide-cisco-100.pdf
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