Is there a standard call type report where I can get AHT, ASA, Calls offered all in one place. I cannot find this in any of the put of the box Cisco reports including Cisco Call type historical skill group report.
I'm trying to upgrade the UCCX from 8.5(1)SU4 to 10.5(1). I've installed successfully the patch to both servers (this is a HA installation). When I'm trying ti switch versions this is the error message it returns:"ERROR: Only one entry found in /grub...
Hi,I am looking at creating a script which uses the caller ID number of an external caller to lookup a XML file and then sets a name associated to the caller id to a variable.Once the name has been looked up I would like to redirect the call to a CCU...
Hello Experts,We are running CUCM 10.5 and UCCX 10.6 (recently upgraded). When I try to do a data sync check (or data resync), it fails with error messaged attached. Do you have any ideas how to resolve this issue?Any help will be truly appreciated....
It would be nice if Cisco would put a Timer to indicate how long a switch version is going to take during an upgrade. It can't be any harder then the spinning "/" sign.
If UCCX High Availability License expires would that cause the Publisher and Subscriber to go into partial service mode? Did upload new key and it cleared the License error. Is it required to reboot to change status to full service?
Hi everyoneWe have UCCX 9.0I want to count from zero, agent calls on supervisor desktop every day . To do this i must restart service every day manually. Does UCCX have this feature auto ?
Hello people,I have a question regarding the reserved state. I have this customer that stated agents are taking too long in the reserved state. Customer said average time is 9 secs. Since that long time is impacting the production time customer would...
Hi All, Is anyone has past experience of deploying Cisco UCCX Compliance Recording Deployment. I am in installation phase have facing an issue.1. I Have UCCX 10.52. I am deploying Compliance Recording 10.53. Prerequisite following by : qm-installatio...
Has anyone else encountered this "ACCESS DENIED: Unified CCX does not allow special characters because security protocols restrict their use"I cannot upload any scripts to the server. Any help would be appreciated. Browser issue? Using IE 9 or IE ...
Hello,Do you know if Cisco 7960 model is somehow supported with Finesse in UCCE 10.5 or newer?The reason I ask is that I have a customer who is not planning to change their old endpoints and I'm not sure why 7960 wouldn't be supported with Finesse wh...
The Cisco Unified Contact Center Enterprise Specialist certification is for channel partners, support personnel, and system engineers looking to validate Unified Contact Center Enterprise solutions design and implementation expertise for optimal solu...
Hello,Running 10.5.1.10000-24 UCCX and CAD 10.5.1.151Recently upgraded and since the agents running CAD show N/A when viewing Agent Call Log Display from Reports. The other three drop down options are working. I double checked that the CAD version ...
