UCCX * Recording Script

[rajan-sbc]

Team - I used to have a recording script that would collect prompt number like 345 and record a wavefile 345.wav.

It workd in UCCX7 not in UCCX 8. Is there any path information I need to set correctly for this to work? Will defining a document variable wavfile

doing a Recording step to save to wavfile

and write wavfile document to say

promptnumber + ".wav" work where promptnumber is the collected digits 345? It seems to fail on UCCX8. Thanks

[ankitaja]

Unlike the Windows version where you can see the prompts in wfavvid, in
version 8, they are uploaded to the Repository where they are stored.
Windows release (7.01) versus Linux (Version 8)

 

They then can be seen in the appadmin under the navigation: Cisco Unified
CCX Administration.

Then Applications\Prompt Management.

 

NOTE:

Manage prompts. Many applications make use of pre-recorded prompts, stored
as .wav files, which are played back to callers to provide information and
elicit caller response. You must upload these .wav files to the repository
and make them available to the Unified CCX system.

In the Version 8 UCCX, that location for the user prompts is not a path you
will be able to access due to root passwords are needed.

But, the path is Opt\Cisco\UCCX\Prompts\user

Attached are the default scripts for UCCX 8 which can be found on the pc
that has the Editor downloaded.

C:\Program Files\wfavvid_802\Scripts\system\default

Also, make sure you do not have Create file document step ..else you could be running into this bug :

http://cdetsweb-prd.cisco.com/apps/dumpcr?identifier=CSCti89552&parentprogram=QDDTS

Thnaks

Ankita

[matthewosborne]

Hey there Rajan.  I'm not sure it's what you're looking for, but I have available a walkthrough and the script for an app that will record the prompt, then email it.  The content is here.  Let me know what you think!