UCCX Remote (home) Agent

[bfollmer1]

Hello - Does anyone know bandwidth requirements for a "remote" UCCX  home agent using CAD version 7 with a CIPC version 7.0.4?      

I have a few "at home" agents with low bandwidth on their home networks and my company is planning to increase the number of remote agents.

I would like to put some requirements around this so I don't get stuck explaining way the at new home agent with a dial-up modem isn't working very well.

Thank you....

[Jonathan Schulenberg · Accepted solution]

The Solution Reference Network Design for Cisco Unified CCX document answers this for you under the Bandwidth, Security and QoS Considerations chapters. Take a look at the Cisco Agent Desktop Bandwidth Usage and IP Call Bandwidth Usage sections.