UCCX - rename and upload silence prompt script

[Raymond Choi]

   Hello,

I'm hoping someone can help me on how I can do this or if there's another option.

What Im trying to achieve is a script where users can record and upload prompt X which is referenced by another script and heard by callers. When they don't want callers to hear prompt X anymore they can  "Delete" the prompt but in actual fact, a pre-made prompt with a split second of silence will be renamed to prompt X and uploaded in its location. I want the caller to be able to select "Delete" opposed to having to record a split second of silence each time they want to remove the prompt.

Im also trying to avoid using Call Subflow/XML checks as there's potentially prompt X, Y, Z, A,B.....etc

Currently on UCCX 8.0(2)su4, CUCM 7.1.5.

Thanks in advance!

[Tanner Ezell · Accepted solution]

Firstly, have a prompt recorded with just silence. Lets call it "SilenceFor2Seconds.wav"

Create document variable, dSilentPrompt

Set dSilentPrompt = P[SilenceFor2Seconds.wav]

Upload dSilentPrompt as whatever destination you'd like.

I've attached a screen shot for the visually inclined.

HTH

[Raymond Choi]

Thanks Tanner, I've configured it as you have described and it functions as required.

Thanks again!

Cheers,
Ray