Buy or Renew
Buy or Renew

Contact Center

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
Labels

Forum Posts

Start a conversation

Resolved! UCCX "The ID you entered was not found"

       I wanted to know can someone tell me how do I add a user to be able to log into the supervior desktop software.       He can log into the agent software fine but I was told that I need to add the user to the supervisors group. I've never      ...

Finding DVD directory for Upgrade

This may be a really simple question, but I just can't seem to find the answer.When performing an upgrade from DVD/CD on UCCX, it asks for the directory.  Where can I find this information in an ESX environment?  I have the iso upgrade image loaded v...

CAD closes when you hit restore box

Has anyone seen this.  I have an agent who if she hits the restore box instead of the minimize box it will minimize the screen and not allow her to open it back up.  The only way to get it to restore is to maximize or close it through task manager.  ...

Resolved! ICD Script Problem

Hi,Just want to implement simple script for ICD as follows:. check if working day                working hours                         select resource                otherwise                         play prompt " working hours from ..."             ...

osamaokok by • Level 1
  • 723 Views
  • 2 replies
  • 0 Helpful votes

Persistent User Variable in ICM

I was wondering if anyone knows what the maximum number of persistent user variables that can be configured on an ICM Enterprise platform. I understand that these are logged to the Logger database so there has to be some limitation.I am going to be n...

Resolved! Setting "work Time" on a outbound call?

                   I have a request for me to set "work Time" built in after a outbound call. So if the user makes a call from the agent and then after they hang up it would wait 30 seconds before presenting them a call. I have UCCX 7.2 Express Enhan...

Ccx 8.5 password change after install

Hey all, I'm just building out a uccx 8.5 lab but have a few issues with the install.  The server build is fine, I can login to the admin page to run through the setup wizard. After the wizard completes and I close the browser it won't let me back in...

View All