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UCCX reports

Marian Dolinsky
Level 1
Level 1

Hi All,

Can anyone advise if I can get a UCCX report of calls receives after 12 noon each week or anything similar?

Thanks

Marian

1 Reply 1

Aaron Harrison
VIP Alumni
VIP Alumni

Hi

You can run the Detailed Call by Call CCDR report to show all calls, and do this either manually or automatically for a relative period of 1 day.

What it doesn't do is filter out calls before 1200, but you can see that easily on the report or scrub it in Excel.

Failing that you can have someone write you a custom report.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!