Hi, I am trying to find a report template in CUIC that includes the fields:Agent base Service level percentage (calls handled percentage) andAvail time/Idle time while an agent is in the ready state (ie, an agent logins for one hour and he may get ca...
Hello guys, I'm here again.So, i installed AW Client in ten computers, for a customer training. But when I tried to open the configuration manager, appears this message: "(-9986) Session to local database could not be opened". The network for this te...
Agent recordings are still recording, but there is no audio. I was told there is a setting in UCM which needs to be enabled per device profile in order for the calls to properly record the audio. I can't remember what the option is or where to enabl...
When installing a UCCX subscriber I'm asked for the MAC address of the subscriber. Should I enter the MAC address od the VmWare virtual machine or leave the field blank?I found a video with instructions on how to install UCCX subscriber and in it it ...
I was wondering if anyone had a SQL script they could share that would list all of the originating DN's currently waiting in a given queue?I'm working with UCCX 10 Premium... Thank you,Daniel
We have 206 users and the capability window only shows the first 76 agents. I've been tasked to generate a report which identifies both agents and supervisors separately. Is there a way to export all of the data for the users, not just the first 76 a...
Hi, we have a customer who is currently running UCCX v7.0(1) SR04_Build443 and wants to upgrade to UCCX v10.0(1). What is the best way to achieve this so that Scripts, XML and Prompts etc. currently running on the existing version are copied onto the...
Hello all,We are using UCCE 9.x with CTIOS.I would like to find out options to enable a phonebook in the CTIOS? Users would like to select the phone numbers from a drop-down windowHas anyone attempted it? Any pointers? Thank you,Dilip
I am plan to upgrade CUCM 7.x to 10.5.,since 7.x in MCS platform just upgrade to Latest version and take a Drs backup .install a same version in UCS server and restore the backup upgrade to the 10.x version.,i need a few clarificaton while upgrading ...
Hi,Please let me know when i want to but the addon license for CCX 9.0 premium with QM .. what are the things i should consider..initially purchased.CCX-90-N-P-LIC - 45 numbers.CCX-90-N-QM-LIC – 45 numbers.Should i buy only the addon licensesCCX-90...
I'm testing a UCCX HA setup in a demo environment using the 60 days license the system provides.After adding the second UCCX server I noticed that additional CTI ports have appeared in CUCM that are registered on the UCCX subscriber but no new cti ro...
Hi in UCCX 8.5 Cisco Unified CCX Engine is in shutdown status from CCX Serviceability. I added CM Telephony Call Control Group with 10 CTI ports. I can see CTI port in CUCM that are created, but their registration status keep state "unknown"I am usi...
A customer of mine has the following (I think slightly unconventional) requirement and I need to understand any consequences of this workflow in relation to reporting.Caller will hear a welcome announcement then the call will be passed straight to a ...
Can someone point me in the right direction where I can find Cisco’s recommendations regarding the use of Jabber as the answering/calling device for Cisco desk top agent. Both to be installed on the same PC.
