Dear members,Can someone please lead me to where to change the data retention period on the CVP Reporting server Informix database through the Operations Console.Thank you in advance.Lara Noueir
looking at the compatibility matrix, uccx version 8.5(1su2) is only compatible up and including UCM 8.6(2a)su3 yet 8.6(2a)su5 is available. Can someone confirm if the matrix is out of date or that IS the case and SU5 is NOT compatible? Thanks
Hello,We are facing the problem that the ACD logs display and Agent call display is N/A on the Cisco Supervisor Desktop. The version of CSD is 8.5.4, overall status of CSD is fine, for reference please see the attached screenshot.Thanks.Looking forwa...
Himy customer has UCCX 8.5 Enhanced and he cannot afford an upgrade to Premium.They need to know how many times an option has been pressed by the users along the time. That option has only a "play prompt" step.I thought about using an XML file and, e...
I need to to play IVR in local and englsh language and my IVR playing menu prompt in local and englis languge by using set contact info option. After entering into menu option its again play queue prompt only in english language. Can some one guide ...
Hi guys,I have a problem with a "Transfer to IVR" campaign in UCCE 10.5.I have a "Transfer to agents" campaign working fine but I can't manage the other one. In "Transfer to IVR" campaign the customer is called but the dialer does not transfer the ca...
Hello,I'm currently working on a MoTD script that will serve multiple locations with their own individual scripts. What we would like to do is have the caller enter a code for their site and use that code to identify the XML and WAV files to be work...
I have a script that uses the Desktop Administrator Call Variables 1 through 7 that are in the Enterprise Data section. These fields are used for reporting against this script. I now have a request to add some call variables in another script to re...
Currently CAD "remembers" the ID and extension of the previous user and populates these fields when launched. Is there a way to make it forget, thus forcing agents to enter the complete login information? I've noticed that after an upgrade, many of...
UCCX Supervisor desktopIf using desktop monitoring and a triggering event to start recording an agent call. The supervisor can still stop the recording. Is there anyway to disable the function from the supervisor to ensure the call recording in its...
Hi, i have installed EIM and WIM in my Lab. EIM ver is 9.0.1. Deployment Model --- Co-Deployment. i.e. App, file,DB,messag and services Server on one server and one separate Web server. i have deployed the License. setup the java and browser settings...
Hi,I have UCCX 10 and i need to run wave file as prompt on UCCX from external location windows server or PC.Can UCCX 10 do this or i have to upload it to repository only. ThanksHaitham,
Hi,I have CUCM and UCCX 10, I have configured an IVR where the user has to enter the ID. My question is, it is possible to save this ID in a variable and send it through a sip message to another system that is not Cisco? Anyone can share information...
