02-10-2012 01:25 PM - edited 03-14-2019 09:21 AM
Greeting everyone
Does someone have a link or files for some defaults prompts that we can use day to day basics like:
You expected wait time is
Your position in the queue is
....
thanks
Solved! Go to Solution.
02-10-2012 01:39 PM
UCCX has built in system prompts that you can use...
See this doc https://supportforums.cisco.com/docs/DOC-13933
02-10-2012 01:39 PM
UCCX has built in system prompts that you can use...
See this doc https://supportforums.cisco.com/docs/DOC-13933
02-10-2012 01:40 PM
I don't have those specific recordings (don't use them in our setup).
However there are a bunch of canned recordiings that come with the system. If you have access to the server directly, you can find them in the below location.
C:\Program Files\wfavvid\Prompts\system\G711_ULAW
or
C:\Program Files\wfavvid\Prompts\system\G729
In that folder, choose your language (i.e. en_us for US English). You will find numerous .wav files and folders of .wav files that you can use.
02-10-2012 02:27 PM
Thanks Brian, that was it ,
UCCX 8.5 doesn`t have any prompt that come with which was a bit strange cause it should have some
Do you know if i can find this prompt: You position in the queue is ....
I was mainly looking for that one and i dont wanna scare customers with my voice lol
02-10-2012 09:25 PM
Hi Seif,
Are you saying that you dont see any system prompts in your UCCX 8.5 or just the one ( e.g. queue position related ) which you are looking for ?
GP.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide