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UCCX script for afterhours weekly rotational on-call

KevinKummer8843
Level 1
Level 1

I'm trying to put a script together that will route afterhours calls to a cell phone for on call. 

- DID is forwarded to a trigger for Helpdesk application

- M-F 8-5 calls redirect to x1234 Hunt group

- OFF HOURS and WEEKENDS need to route to a cell phone

 

The call rotation will be week to week (7 days). Each week it will be a different cell number.

Any thoughts on how I would accomplish the week time blocks as well as tying each block to a specific redirect?

 

I know I could simply keep the off hours redirect to the same Translation pattern and simply update the cell number each week but where's the fun in that?

 

 

1 Reply 1

Sean Lynch
Level 7
Level 7
Are you still working on this issue? I may be able to assist.
I did something like this previously. I created a rolling schedule based upon six different on-call staff members. Their mobile numbers were saved in an XML data file (on-call schedule) in the documents repository; and based upon the week-of the year, the script mathematically figured out which employee to call. I also set-up an override option to allow them to trade days if they needed to go off schedule.
Let me know if this helps.
-Sean