UCCX-Script for Product Activation over IVR

[Shaijala]

Hello,

Our Customer has come up with a new requirement to be done on UCCX.

To enable ‘Product Activation’ by means of IVR. Details of the requirements are below.

1.       Customer calling in will be prompted by IVR to enter the 8 digit Customer code.

2.       UCCX has to forward this 8 digit to a database hosted on the cloud.

3.       This 8 digit number will be validated by the Database and if this is validated and activated, a activation confirmation

reference number will be given back to the customer via the IVR.

Can anyone please give me some idea on how to go about with this.

Any help will be truly appreciated.

UCCX version : 7.0.1

CUCM version : 7.1.3

Regards,

Shaijal A

[Tanner Ezell]

How are you supposed to "forward the 8 digit activation code to the cloud" ? If this is something that can be activated via URL http://somewhere/activaiton?code=12345678 then you can use the HTTP steps, otherwise we would need more information.

[abraham1982]

Hi,

I work along with Shaijal.

The request from the Customer states that, they have a database hosted in the cloud and if the user input digits can be collected into a variable, then this can query the database for the verification and if it is validated then the query returns a value that will passed to the Caller as a reference number for the Activation of the product.

We are not sure if the, second part of the request ie; to return a reference number after the activition is possible but do strongly believe that digits can be collected and a DB can be queried using the script.

Need help in getting ideas on how to make this happen....

Thanks in Advance

Abraham

[Amer rajai Sha'er]

Hello,

What is the database hosted in the cloud type ?

Amer

[abraham1982]

Hi,

Will get back to you on this about the db type very shortly...

Abraham