UCCX script variable as HTML tag. Is it posible?

[alexniko2022]

Hello!

I use UCCX pickup calls in medical center. I need to integrate it with some other program. I use call variable to get information about patient from MSSQL database. Is it pusible to make one of string variale as HTML tag for click and open other page in new tab or window? 

[Jonathan Schulenberg]

Yep. Define a custom layout in Finesse, (skip step one in that document and just put the ECC variable name in double quotes in step three, eg “user.myEccVariable”) set the variable to an ECC value for Finesse with the Set Enterprise Info step (including user.layout to select the layout you defined), and then configure a workflow action that uses the ECC variable. 

[david.macias]

Jonathan,

But can you make an HTML tag clickable? (without using a custom gadget). That's the part where I wasn't 100% sure if that's what the OP is looking for.

david

[Jonathan Schulenberg]

I speed read right over the "for click" part. Probably not. Depending on the browser, you might be able to trick it into auto-formatting an ECC variable within the layout as a link if formatted correctly (i.e. http://www.cisco.com) but I haven't tested this. Also, ECC variables are limited to 40 characters so the URL would have to be relatively short.