05-02-2012 08:35 AM - edited 03-14-2019 09:47 AM
Hello,
I'm desinging a UCCX script ,
I would like to play back caller voice mail message to the caller for review , I appreciate if you could advise me which step to be used in the situation?
Thank you in advance for any help you can provide.
05-02-2012 12:19 PM
Once you capture the message into a Document-type variable with the Recording step you can just use a Play Prompt step to play that variable back to the contact.
05-03-2012 03:24 AM
Hello Jonathan,
Thanks alot for your advise, it should works.. but In my case I have created a variable RecordVM with type Document and value DOC[], Please find the enclosed script for your reference and advise me the syntax please.
05-03-2012 05:29 AM
Hi,
try casting Document into Prompt like
Play Prompt: (Prompt) RecordVM
G.
05-03-2012 05:41 AM
Hello Gergely,
Thank you so much for advise, I tried in the play Prompt ->Prompt : (prompt) RevordVM , But there an Prompt Lexical error , Could you please suggest me if any other way to accomplish the same.
05-03-2012 05:57 AM
Can you post a screenshot of the error message, please.
05-03-2012 06:11 AM
Hi,
are you sure you got that right?
It should look like this:
G.
05-03-2012 06:31 AM
Hi,
Thanks for your replies.
I tried the same ,Please find the enclosed screenshot for your reference.
05-03-2012 06:37 AM
This is strange.
What if you try (Prompt) RecordVM (notice the space between ) and R)
g.
05-03-2012 06:41 AM
Hi ,
tried , no luck.
Any other advises please
05-03-2012 06:44 AM
Then TAC - sorry, but Prompt and Document are almost the same, so it should work.
G.
05-03-2012 06:50 AM
Also tried this way in play prompt : P[RecordVM} , it has accepted there is no error , but not palying back to caller when call flow reaches this Play Prompt.
Another thing , Without play back to callers voice message if I send mail directly to the customerservice mail ID , I get VM.wav to the mail attachment . I think it should be RecordVM.wav right? Can any body clarify me the same please.
05-03-2012 09:03 AM
Thanks for your replies Gergely , No problem.
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