[UCCX scripting] Calls redirecting to multiple numbers

[Lyan Lai]

I have some users request to route the incoming hotline calls redirecting to a pre-defined pool of PSTN / Mobile numbers.

Those PSTN/Mobile numbers are supposed to store in an XML files and need to be managed by CCX scripts too.

Is it possible that the call routing are based on round-robin to redirect to multiple numbers?

Can anyone share how to do the CCX scripting on the above requirements?

Thanks so much.

[Elliot Dierksen]

You could create a session and store the last number used in there. Sessions do have a  limited lifetime, so you code would need to handle that and start at the top of the list if no session was found. I supposed you could also save another XML file with the last number used, but that would be a little more complex.

[KY_]

I have a same case for that subject but i did try this with hunt pilot but if the member of line group is forwarded pstn phone this is not working.

Thanks

[Elliot Dierksen]

That is because calls to a hunt group don't follow the forwarding on the DN. It may be confusing, but it is expected behavior.