I am looking for guidance on UCCX scripting. I have searched all the forums but can't find what I am looking for. I want to be able to close Contact Center at different times for different Service Queues on Holidays. For example, Customer Service closes 5 pm on the day before holiday, but Helpdesk does not close till 11:30 on the day before holiday. How can i incorporate time in my script. I am using XML file with Holiday dates as of now. Any help will be appreciated.
Scenario:
Sales: Close 12/23/13 at 5:00 PM and re-open 12/26/13 at 7:00 AM
Help Desk: Close 12/24/13 at 1:30 AM and re-open 12/26/13 at 6:00 AM
