Contact Center

Hello,we have a CUCCX 8.0.2.11005-20 cluster (that is, made by a Publisher and a Subscriber) over WAN.Currently, we have the Publisher down due to a hardware failure.But we need to make some modifications to the configuration (for example, to change ...

Hi,I have a AQM license and all agents are setup to record both voice and screen. But some agents screens are not recording, voice recording is working.Its always the same agents that are have the issue with desktop screen recording. I am getting the...

I understand Cisco stopped selling WIM for UCCX in 2009. Does anyone know if there is a product to replace it?I need a product (cisco or 3rd party) that offers live chat ACD and integrates with UCCX 8?

Hi Guys,My cuurent setup :UCCE 8.5.4Side A: Rogger A, PGA (AgentPG),VRU PGA, AW/HDS A, pub, sub1,sub2,CVPA,CVPBSide B:          Rogger B, PGB (AgentPG),VRU PGB, AW/HDS B, sub3,sub4,CVPC,CVPDI am getting error in the Rogger B as below,1. Connectivity ...

Hi Experts,we are facing an issue with CAD screen popup.we have configured CAD to launch external application based on the ANI. but the issue is while involking the URL including the ANI, the CAD is prefixing an extra space before sendint the URL to ...

i have SocialMiner 9.0.1.10000-10 installed on ESXI 5 and have the following issue 1-all feeds states have the following issue as shown in the picture "there was a network timeout"Can any one help me ?2- is Social miner supports different languages f...

With Cisco Compliance Recording without Call Center can all calls to a single DN be recorded during a specific time period across shared devices?  For example:An after hours emergency number is active between 10pm and 4am.  I want to record all calls...

While opening Configuration manager it throws error:PFA

Guys,I am looking for a script or help in creating a script which will allow me to override the time of day or day of week.  example:  if its after 5pm I want to be able to change from close to open;  if its tues and its open I want to change it to c...

Hi team,our ICM version is 7.5AW and HDS is on same machine. problem is my B side hds is working fine,but my A side HDS is not getting updated and am getting error messgae like connection to logger or hds is brokren wit port number 40026 and 40028ple...

Hi all, hope everyone is well !!!I've got a MS Lync 2013 solution in place and am looking for a Contact Center solution to integrate with Lync. Does anyone know if Cisco UCCE can be integrated with Lync 2013 ? or know of any Contact Center solution t...

Can someone tell me what I have wrong in this code? This is a call center wallboard that I am using from VOIPMonkey website, so it is not my code; and I am not a developer, I tried contacting the author, he is saying " I am not returning data", I am ...

Hey All,I am doing some Database stuff on EIM and was curious about the Data for "NO_ACTIVITIES_PENDING_EMAIL". Are these considered to be emails that are still sitting in the queue or are they emails currently pending being sent, etc...?The table wi...

Hi,we need to record prompts in 10 different languages (in UCCX) and saving them appropriately in their respective locale. whats the best approach of scripting to handle this. Shall there be a menu in place (to record english prompts, press 1) and th...