Contact Center

Hi,I am planning to use BLIND CONFERENCE feature in CAD. Basically customer requirement is to play a pre-recorded message to the customer after agent has answered the call. Here is what I am planning to do-Create an application, script and have recor...

I having issue with Cisco Supervisor Desktop loggin into CCX and getting this error "The ID you entered was not found".  I have try to manual sync directory services and also getting this error "CDAUI2082 At least one error has occurred during the ma...

All,I am looking for a sample script to allow me to create the following step:    "Thank you for calling say or press 1"I am know sure about the say part.thanks

Hi,Whether any mechanism to schedule to read the contacts to be imported for UCCX Outbound instead of importing the contacts list each time manually.Please help

Our call center has a single agent on duty during the early morning and when they go to lunch they would like calls to be forwarded to alternate locations depending on the caller inputs (connection). I'll admit I don't know much about UCCX scripting ...

Hi I am using uccx 8.5.1 , is it possible to config Outbound dialer of Promt only,I mean when we give input as the contact number,  the receive can listen only Promt which we upload

Hi!I have two ICM scripts:1. Script1Translation Route to IVR IVR Script (ASR)Label Redirect to DN (DN linked to Script2)2.Script2Translation Route to IVR IVR Script (DTMF)When call is transferred from Script1 to Script2 I hear a long beep ( 5-7 secon...

Hi everybody,I have a question regarding changing agent skills automatically every night.I've been told that it's possible to change agent skills back to "default" by using :(found in Cisco-uccx-developer-guide-902.pdf)Modify Resource URIhttp://<ser...

Hi     Somebody knows if is possible to use Nuance ASR as an speech view engine?. Example: Having recorded a long sentence, being able to deliver the text equivalent for that sentence.Thanks

Hi Cisco Experts,Good day! May we ask assistance regarding on how to determine the RNA calls in UCCX Historical Reporting?Thank you.Best Regards,RJ

I know how these two features work in UCCX script. Customer wants to include both the options in the same script. Typically I have seen either of these two deployed, not together.Thats why not sure, whether combining both features in the same script ...

Hello everybodyI deployed CCMP 9 in a UCCE solution.When run the database installer,it happened an error "there should be 10 timezones defined in TB_ADM_TIME_ZONE_CONFIG".When check the portal database,it did there were 10 timezones in the specific t...