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Resolved! UCCX v9 - Queue Stats

Found "queuestats.aef" in the script repository. There is a Create File Document step.              \I have uploaded the html file to the default folder under Document Management          In the debug I am getting "no such file or dirctory" error.Do ...

CVP + ICM Abandonded Call Disposition

All, We are trying to identify Calls that have been abandonded in Queue, which is Call Disposition 2 according to the guide.However I ran a query and can see that there hasn't been a single one (even though we have tested) The abandoned calls ALWAY...

Sample script on how to add position in queue

Hello,I have a depart that wants the caller to hear what number they are.  They are hoping to illimate abandons.  Any help would be appreciated.  Also, can we add ringback in the script for callers to hear.Thanks in advance for your help.            ...

Probably simple question on how UCCX works

Does UCCX actually handle the phone call, or does it drop it off to Call Manager when an agent takes the call?  The reason I'm asking is because we're having complaints about queue calls dropping and Agent Desktop loosing connection and then reconnec...

nkait by • Level 1
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Resolved! UCCX - Notify or Prevent All Agent Logout When Queue Has Contacts

Client requests a notification or ability to prevent CAD agents logging out at the end of the day when there's still a caller in queue. I lalready have regular failsafe checks that will divert to department VM in this case, but they prefer another ap...

Resolved! UCCX SQL database

I need to remove a specific email in the UCCX database and for this I'd like to use the command "utils uccx eemtables cleanup uid" but I don't know how to get the email uid.Can someone explain me how to get the uid from the UCCX database ? The UCCX v...

UCCX Agent Report

Is there a way to find out how many agents are logged in at a given time throughout the day? The real time reporting tell us hwo many agents are logged in at the momment but Im looking for a history report. UCCX 7.0(1) SR05 Build504

Outbound - Screen pop

65 service center world wideAgents in Corp officeI would like for the ageent to get screen pop or somthing to come up on the workstation with a list of svc_center names with click to call.is that possible or do you know a better way.thanks

dshumake by • Level 4
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  • 0 Helpful votes

Group reset option UCCX 9.0

Does anyone know if there is a group reset option available in CSD of this version of CCX ? Group reset means when supervisor move the agent around according to the needs. Then hit the reset button it would move them back into there default configura...

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