uccx scripting

[mohammedobaid]

Dear all,

I am facing a problem in running this script
It's not triggering msg at all

Triggering number 8890
prompt size 330kb (.wav format)

[Chris Deren]

You need to elaborate on your request. So, the call hits this script, but prompt us not heard?

What do you hear? Looks like you are invoking the prompt right from prompt repository, normally you create the prompts as variables of the script. Can you try that?

[mohammedobaid]

yes, I don't listen the prompt, as I dial the triggering number(8890) it doesn't play any prompt

directly goes to ring and then call gets end. Attached above is the script on which am working

pls see the .png file in abv msg

[Chris Deren]

Sounds like the prompt is not being located, can you create a local prompt variable in the script and browse the prompt repository to select desired prompt and then reference this prompt in your Menu step?

[Deepak Rawat]

Adding to what Chris said, please make sure that the prompt specifications are as below. In case, if they are not then change the specs as per below and then try

Bit rate :64 kbps
Audio Sample Size : 8 bit
Channel : 1 mono
Audio Sample rate : 8 khz
Audio Format : CCIT - u -Law

Regards

Deepak

[mohammedobaid]

The file format is same as which you mentioned but something am missing 

The issue was in "Goto" label which was not correctly labelled to terminate the calls for each session
In debug it was showing  an error dangling call end

As I made the change script successfully got validated