Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hi Experts,Would you suggest me about learning uccx scripting ! ThanksNizam Ahmed
Hi,We have encountered a problem where the calls are transfered to the que during a non busniness hours. I have pulled the script and looked around and did not find anything wrong with business hours. Not sure if the agents are logged in either state...
We have WebEx version 2.0.1.507.B-AE. Our system settings allow any meeting participant to be presenter by pressing the Make Me the Presenter button.Without changing the overall system settings, is it possible for a host to disallow participants fro...
Hello Guys,Environment: CUCM 9.1.2, UCCX9.0.1 Currently we have Extension mobility setup on CUCM, Agents have a UDP profile with two numbers(the second configured to IPCC)I just want to cross check whether is this possible in CUCM---UCCX usually agen...
Hello,I'm unable to login to Finesse as an agent. The error message is:"The device associated with that extension or dial number is invalid."any idea?
How do I determine how many Microsoft licensing I need? thanksLatenaite
Hi,We are configuring an IVR campaigns but when contact does not answer the call and we go to CCDR Report it has Call result 1 Customer answers and is connected to an agent and Call Status 3 Closed. Record is closed. Do you know what could it be? Th...
Hi Team,We are using UCCE and at a site there are two lines on the phone.First one is agent line and second one is personal line.When agent is making outgoing call form personal line is there a way to make the agent status "not ready" automatically? ...
HI,We have a UCCX server release 7.0(1)_Build168 and we did some tests with the agent desktop. We got sometimes (not all the time) this message "Resource's Device is Off" when agent tried to change his state to becomes in ready mode. His phone was ...
Hello,I am about to perform a UCCX upgrade from 8.5 to 10.5. Will I need to have my users uninstall the old CAD version and reinstall the new version? Or will CAD auto-update to the new version? I know that during past upgrades, auto-update worked...
We have seen an intermittent error occur on a small number of calls. When agent clicks the answer button on Finesse - "An error (red X) appears along with this message - Cannot perform operation: Error Code: CTI-tragetMediaAddress - Agent can then ...
Hi All, Current Setup: CVP VXML Server running on Windows 2003 R2 has JNDC driver verison of 4.0 is integrated with External Database Dipping (i.e.SQL Server 2005). New Setup: Our Customer is upgrading SQL database( used for Database dip) from 200...
Hello.I need prioritize mobile extensions (8701xxxxxxx) over the local extensions (xxxxxxx).I mean if you call from mobile number you should be promoted in queue.I used .substring function, but I do not know how to attach variable ("calling number" f...
Can you restore a CUCM backup to a same version server that has a different IP address than that used to do the backup? Building out a new Cluster using PCD we changed hostnames and ip address for the new cluster. Now we are going to do a "jump" up...
Hi All, Can you please share the steps how we can migrate UCCE and CVP ver. 9.x running on MCS to UCS? is there any way where we need to change IP of the UCCE and CVP servers Regards,Mukesh Singh
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