Contact Center

Hello Cisco folks, I am new in this cuic platform and still struggling how to get the total no of calls hitting the team before they get transferred/re-routed to another agent and that could be answered or unanswered calls. Basically, I'd like to get...

Hi All, Call data (Calls presented & Call Handled) in Cisco Supervisor Desktop doesn't match with CCX Detailed Call CSQ Agent Report. Number of calls in CSD is more but I'm unable to understand if it's also showing data for non-ACD calls. Please sugg...

Experts, I have the challenge to swap source number of 'Transfer' element of Call Studio. As we know, transfer voice element performs a call transfer to a phone number specified by a configuration setting. I have tested this functionality by punching...

Hello, I am creating the application and using 2 option menu option, I am using * and  # as a option value. After deploying the application on CVP when I am testing * is working fine but # is not working.. Any suggestion here!! Thanks in advance..

Hi experts, Currently getting CCX and finesse setup. Our providers are not even investigating gadgets. Instead they are making our agents use jabber - and told us chat doesn't exist in finesse. After research, I've found this to be false. That being ...

Hi all, Very shortly: we've UCCE 10.5. We're queuing by Precision Queue. In the table Precision_Q_Step_Real_Time the field AvgCallsInQueueTime is not valorized (ever NULL). Same for the corresponding field on PQ.Step object from ICM Script Editor (in...

Hello guys, Does anyone here has a ready code to incorporate in my existing sql query to get the relative date range filter in cuic? The usual relative date range and absolute date range, plus the start and end time below them. How do you actually co...

Hi everyone, has anyone run into problem with some user accounts for CUIC, that particular user cannot see teams, for "team" reports, where team is criteria, like in attachment (it is greyed out)? Other reports for that user are ok. (When something ...

Hello everyoneBefore,when my customer used CAD as agent desktop,if the agent want to launch a post call survey,agent can press a customized button on  CAD whcih contained the function of launcing a blind transfer the call to a Survey script.However,I...