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UCCX Scripting

AOMD
Level 1
Level 1

Dear all

Good day

I have developed a script to evaluate call center agents. The script is connected to DATEBASE.

First DB write was developed and test successfully. I was able to update the datebase table “ agentsurvey”

Second DB read was developed and tested. I can see the number of rows. However, when I apply it gives “ resource name duplicated, please enter a different Query Resource Name “

I must write and read on the same table.

Full Picture.png

 

Regards

1 Reply 1

Jinto Alakkal
Level 1
Level 1

Hi Can you go through the steps that below thread Suggests, looks like the same error you are receiving

 

https://community.cisco.com/t5/contact-center/problem-with-ccx-editor-and-resource-name-duplicated/td-p/1918119