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uccx second node

matee
Level 1
Level 1

I have two uccx, if I need to switch trigger/finesse of agents to second node, what the procedures I need to do to switch to secondary node, do I need to stop CCX Engine that's enough, or there are some steps I need to follow ;

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If you need to switch node on triggers/applications and Finesse - restarts the engine service.

In only you need all you agent to the other node restart Finesse service. (and you triggers/applications will still run on the masterengine node)

 

From you question "if I need to switch trigger/finesse of agents to second node" - restart the engine

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.

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7 Replies 7

Stop / restart the node should do the failover.

Remember that calls in queue in the system is dropped when you do that.

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.

I don't want to reboot server, is it possible to restart/stop services will be enough on primary server? or only the stepsis to reboot server?

Restart the Engine service is enough (No need to reboot)

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.

ThomasGJohannesen_0-1724659032707.png

The icon should turn to s - after the restart of the service

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.

From version 12 you can just restart the finesse service , and the failover will also happend (If only finesse has to swith node)

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.

matee
Level 1
Level 1

I have version 12.0, so i need to restart ccx engine + finesse service or only finesse service? I didn't get your point (If only finesse has to swith node)

If you need to switch node on triggers/applications and Finesse - restarts the engine service.

In only you need all you agent to the other node restart Finesse service. (and you triggers/applications will still run on the masterengine node)

 

From you question "if I need to switch trigger/finesse of agents to second node" - restart the engine

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.