Hi All,How to integrate Webex contact center with Microsoft Teams. In the MS app, we were able to find Webex call & Webex Meetings. Please let us know how to integrate the Webex contact center app in MS teams.
Forum Posts
Hi, Is it possible to configure an alert and email notifications on UCCX 12 RTMT to notify when the server change from master to slave ? How can i do this ? Thanks in advance
Hi, I am trying to setup silent monitoring on Cisco Finesse and getting following error message on Finesse Supervisor Desktop Client: Unable to Silent Monitor at this time (CTIError=Invalid Authorization User Specified)Does anyone know the root cause...
System version: 12.5.1.11002-481 (su2-ES04)Every few weeks one of my UCCX groups skill levels for agents are changing on their own.Nobody has access to UCCX admin except myself and my supervisor. We have about 10 different groups but only this one ha...
CUCM v14 cluster SIP trunk connected to T-Metrics ACD cluster. Customers calling in receive re-order tone. Does not appear to be a CAC and/or a media resource issue. Ideas?
Resolved! UCCX and Maximum Number of Sessions
Hello Experts,Maximum Number of sessions : 20On the triggers the Maximum Number of session: DefaultDefault Script: System DefaultWe have the following situations:1) When calls are waiting in 2 or more different queues, we get a message stating: “for ...
Resolved! Prioritizing calls on CSQ1 over CSQ2
I have two CSQs: CSQ1 and CSQ2. Both are skill-based: SKILL1 and SKILL2. I have a pool of agents with both SKILL1 and SKILL2 with different weights. I'm wondering if there is a way to prioritize calls coming from CSQ1 over the calls from CSQ2. AFAIU,...
hi there was a link that you can order a contact center entriprice lab license on line without going through the disti i used it before but i could not find the page now, kinldy if you can share the link here thank you in advacne
Do you use dialer in your call center? What are the core functionalities that you use? What do you like in and what is missing in your dialer? Don't focus only on the default UCCE/UCCX/PCCE dialer but also share your thoughts on other 3rd party solut...
Hi Team,I need to increase the rings in Finesse Agent Desktop when the calls comes to the queue. Can you suggest. Jijesh
I am using the following url to access the ISE x.x.x.x/install/inscripteditor.htmI get the login box and use the same account to login to the server. I does not like my login credentials. Can some tell me what account is it looking for to install the...
Hi, has anyone done any testing re: the upcoming version of Chrome and it breaking things like Finesse when they deprecate this PNA feature? Here's the technote about it, and the Google documents seem to say that we should be able to test it in some ...
Hello all I am setting up a small proof of concept system that I inherited from our previous engineer. When I log into the user interface and am prompted for my phone number / extension, I have a yellow banner on the top of the user interface stating...
Hello All,I have set a set a different priority for the RONAed calls , I am not able to understand where to see the RONAed call coming with different priority (which i set ).if its in CUIC , could anyone tell me how to see that.regards,Kavle
Security_Communication_RootCA1_1769204338Expiration: 09/30/2023Can/Should we do anything about this?
