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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Not sure if this is in the right location buy here goes...  I am a Helpdesk Engineer and  I know we use CISCO Call Manager for our phone system.One issue is that the phone never goes to busy wrap up so I never got any time to finish (log) the last ca...

paul007 by Beginner
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Hi Team,   I am looking for an option / feature on Cisco UCCX 11.6 IVR for making conference call. basically CCX IVR will receive an external call (First Call) -> IVR will Play certain messages and then IVR will have to dial out an external number (S...