Anyone gotten dial time to be respected by CCX 12.5? Here's what I'm sending to the campaign: Account Number, First Name, Last Name ,Phone1, Phone2, Dial Time 500QAE,Other,Agent,5551235555,,16:01 But the call is sent to the agent immediately. I u...
Forum Posts
I'm trying to create a REST Call on UCCX using POST method and having a JSON Body. Can someone please give me an example on how to do that? And where to put the JSON body as I cannot put it in a String. I already have the content type as "application...
I've used Lumenvox with no problems in previous lives, but this is the first time with UCCX 12.x and I just can't get it work. Anyone out there have this working? david
Hi all, Since upgrading our CUCM/UCCX clusters to 12.5 we've been inundated with RTMT alerts from our UCCX cluster complaining that the smart license renewal has encountered an auth failure - "%UC_LIB_LICENSE-1-SMART_LICENSE_RENEW_AUTH_FAILURE:" TAC ...
I want to set agents with the "Agent" right in "Cisco Unified Intelligence Center"Is there a way to default all agents to have the Agent right?TIA
I just finished a WxCC training where we used Webex Connect & Webex Engage to integrate chat, email, messenger etc. Sadly, after the training, i actually dont know how to access Webex Connect from my own Org. It has Webex Contact center, all works ...
Hi, does anyone have any recommendations for potential replacements of Cisco Mediasense for basic CUBE audio recording? Of course there are a number of powerful third-party solutions like Calabrio out there, but have a business case where user is loo...
Resolved! UCCX REST API fails
Hello to everyone UCCX 12.5 I want to send the calling number to external service using REST API and receive information about customer like name and ID. So when i make REST API i se the exception in UCCX java.lang.String cannot be cast to com.cisco....
Resolved! UCCX editor 12.5 parse array from JSON
Hello, I am sending REST API GET request and i receive the next response: { "result": { "data": [ { "entityFullName": "Test user1", "extentionNumber": "1", "caseNumbers": [ ...
One of the features used on UCCX is Supervisors needed to have an announcement played on IVR at specific point in the call flow. So we'd have a separate number provisioned for them to dial. CCX script for that number would save announcement in prompt...
I have a customer that has a script making a REST call that is failing. In troubleshooting, the customer's security people are saying it's failing because UCCX is not sending the TLS SNI field in the TLS hello, and because of this their FortiWeb doe...
Resolved! UCCX - SCRIPT- MAKE REST CALL - BODY
376 / 5.000 Resultados de traducciónI am wanting to configure an external query by REST API. To do this, I first tried it with POSTMAN, where the REST API POST that I must perform works correctly. Now I want to dump those parameters into MAKE REST CA...
We are trying to develop a custom JAR file to run inside a CCX script. The JAR file will be responsible to do some HTTPs calls to a remote server, retrieve some data and then decrypt it. The data is encrypted at the source using PGP (Private/Public k...
Having issues with UCCE 12.5 Finesse, web based. Calls keep dropping after 10 seconds. Is anyone having this issue or know what can be causing this?
Dear Members, This is regarding a PCCE environment version 12.0 with Jabber soft phones. One of the agents is abusing the system by making his status on Finesse as "Talking" whereas he's not on his desk. Has anyone faced such a case or can advise on ...
