Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Not sure if this is in the right location buy here goes... I am a Helpdesk Engineer and I know we use CISCO Call Manager for our phone system.One issue is that the phone never goes to busy wrap up so I never got any time to finish (log) the last ca...
Is there a way to set the Peripheral Variable in an ICM script to be the EnterpriseName of the Call Type? I see that there is an option of setting it to the Call Type ID. I am on UCCE version 12.5.
Good day, My customer plan to upgrade OS to windows 11. In windows 11 there is no internet explorer, I have tried using mozilla firefox and microsoft edge with compatibility internet explore to login cisco finesse, but stuck in loading report. It wor...
Hi, Recently upgraded the UCCE 11.x to 12.6 and Finesse supports only HTTPS; Converted the gadget to HTTPS uploaded the certificates in Finesse and Tomcat server (external gadget application) however its returned error; Cisco guides does not have d...
Dear All, We are running on PCCE 12.5.x setup in Finesse supervisor Team Performance gadget Agent View History showing as blank. By default, not sure whether View history will work or not. We tried all the browsers but had no luck. Please let me...
Finesse Queue Data is displaying 25 Agents Logged in , however there are only 8 agents assigned to this queue. Cleared browser cache etc. How are these stats calculated?
Hello, I have UCCX 12.5 pulling data from an MS SQL Server database and that works just fine. One of the database columns which is used to contain description text is currently is using a data type of varchar(100). This is not enough to hold the de...
Hi everyone, i have request from our customer to using some IVR Verification, it looks like down below. when the agent need to verify the customer, the agent will input cardnumber or anything in callvariable finesse desktop and then the agent wil...
Hello, We are getting the following RTMT alert on our UCCX 12.5 LowSwapPartitionAvailableDiskSpace. All trace configuration is set to default. The only way to fix this issue is to restart the server. We are wondering if this a bug and also the vm ...
Hi Team, I am looking for an option / feature on Cisco UCCX 11.6 IVR for making conference call. basically CCX IVR will receive an external call (First Call) -> IVR will Play certain messages and then IVR will have to dial out an external number (S...
CUCM version: 11.5.1.15900-18CCX version: 11.6.2.10000-38IM and P version: 11.5.1.16910-12 We are getting complaints from the customer about the Distorted/ Unclear Audio with Contact center agents at the start of the call once initiated. But it gets ...
we would like to configure a post call servey so caller can rate the call from 1 to 5, please advise how can we do that
Finesse logs out my entire Team around 8 pm each day. All Agents are still active and working at that time. Why might this be happening and how to stop?
I have a few users who's screen recording isn't working.The application has been installed on the computer.I need some hints on how to troubleshoot this issue.How can I confirm the screen recording software is installed?Should I see it running as a s...
Hello Expert, Could you please sugegst for Cisco finesse connection Failur issue and error code is 50002 and 400.Finesse Version 12.6
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