My customer had similar requirement, in addition to Call Custom Variables report I am sending survey results over email as well. A simple solution is to advise agents to always use ‘Direct Transfer’ option in Finesse to transfer the caller to survey IVR.
In case of direct transfer UCCX maintain existing session so the session variables from script 1 to script 2 works with just Get contact info (to retrieve default session created by uccx), set session info and get session info. You don’t need to map the session id or manually create a new session.
I believe direct transfer is more appropriate for post call survey because you don’t want agent to hear the survey IVR before they could connect the caller to it (unless your survey IVR starts with agent instruction, something like “This is post call survey, you can transfer the call now…”)
‘Consult transfer’ method, might work as well if you map the first session object with unique ID such as caller ID. I think calling number in Get call contact Info would still shows original caller’s numbers even after the call is transferred by agent to the survey script, so you can retrieve the session info using same session mapping ID (which is caller ID). But I am not sure how would it handle anonymous caller ID and if same caller make back to back calls and speak with different agents.
I am sure you must have came across these posts from Anthony, I found them helpful in my script design
