Hi All, Current UCCE version : 11.5 For self service IVR treatment alone Can I send call from CVP to External IVR solution like Twilo/Vonage and then return the call back to CVP for agent routing through ICM. If yes what are the wa...
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I have a two part question.a. Does Termination_Call_Detail table stores outbound call details ? If so, is there any flag on the table that helps to determine outbound vs inbound calls ?b. If not, what other tables in HDS database stores outbound call...
Hi All, Current UCCE Version 11.5 Any one have the steps to integrate / configure UniMRCP with UCCE and Call Studio?. Also Sample Call Studio IVR application using UniMRCP GDF plugin?
After upgrade UCCX to version 12.5 SU1 from 11.6.2, I have noticed the UCCX Editor is extremely slow when pressing on step options.I saw the bug CSCvn39314 and the workaround with the Java Folder isn’t working.The old version was 11.6.2 where the CCX...
Hi, I would like to monitor every time error.wav and critical_error.wav is played to a caller routed to CVP. I tried to find the string error.wav in every log file and I cannot find, but we have complains about it. I know most of those error come fr...
I have a PQ with 2 attributes and 2 steps one attribute per step. Step 1 has no wait time.
Now, my agent has attribute 1 and is ready the call arrives because of step 1. However, if the agent is in not ready, the call queues, the agent goes ready t...
Looking to create OAuth nonce and signature dynamically for OAuth 1.0 verification. I was thinking this could be accomplished in using the set value element and some java code, but I'm not sure what packages would need to be imported to accomplish ...
Hi All, Hope your doing good, I have an problem with one of my user is unable to login to CUIC with his LDAP account. We have provided the Supervisor access in Cisco ICM. On post the user was synced in the CUIC as an LDAP user without any issues. But...
We're looking to find the peak concurrent agent's logged in per month in our PCCE v 11.6.1 environment. Is there a SQL query or CUIC report we can run to see this info?
Hello, I am trying to determine if we should look into how many PRI's we currently have to make surethey are consistent and able to handle a large influx of callers in a uccx que since we are looking tosetting up a larger que.My question is essential...
Hello All, I have a client who wants to have a prompt play and go to voicemail from 10am to 12pm on the second and last Tuesday of every month. So the Dates for the next times have been added to the "Schedule Custom Business Days". However I also...
Hello Dear,I have configure cisco UCCX with the CUCM. when I call to route point Ext. then call is not receive any phone. Because of phone is not ready state. Is it required to login first finesse to ready state the phone ? Please help to the point.
If i have a script that puts you in queue 1, if after x amount of time on hold, send to queue 2.In the reports won't this call be shown as a "Call presented" in both queues therefore being double counted and how do i get around this?
i've a trigger and an application tied to it for helpdesk, is there a way i can play alternate greetings using uccx script during outages , not using unity connection, can this be done directly from UCCX.we want to play an alternate greeting during o...
