Resolved! CUCCX 12.5 CCP for Desktop Chat
Hello, do I need to install CCP server to enable Desktop Chat on Finesse?? Regards,Juan Carlos Arias
Forum Posts
We have a newly deployed 12K UCCE 12.5 that has a primary CUIC publisher with 5 subscribers. When we run Historical reports from the pub, they show reports properly. When we log in to any of the subscribers and pull the same exact reports, they are b...
Resolved! UCCX demo license
Hello, I tried to activate demo license by clicking Next , but it doesn't allow & asking for license file. Please advice
Resolved! UCCX 12.5 Select a Call Variable Layout
Hello, how could I select an specific Call Variable Layout on Cisco Finesse where I only need Call Variable 1 to be displayed, and I can see all Call Variables from Default Layout. Regards,Juan Carlos Arias
Resolved! What is Survivablity in UCCE ?
Hello All, Please help me to under stand the survivablity in detail. i mean i want to appriciate Survivablity. in doucments i have read that survivablity take place in case of wan failure(what does that means ? CVP Isolation from ingress gateways) if...
Hi guys, Has anybody managed to embed a Historical CUIC Report as Gadget in Finesse?As far as I know this should be possible with UCCX 11.6(2)-> Configure Historical Report Gadgets in Cisco Finesse I tried to build a code snippet like the one in the ...
We had a report of multiple callers getting the "We currently experiencing system problems" last Friday and I was noticed that there were a large number of Aborted calls with a Reason of Too many transfer Failures. I am trying to determine if this i...
Some of CSQ and skill are missing on CUIC report. I have modified script and created four new CSQ and getting CSQ on CUIC filtering page but i am getting only one CSQ on report but rest of the CSQ are missing. Can any one help about it?
CCM 8.5CVP 8.5ICM 8.55350 XM - Ingress+VXMLI am implementing Courtesy Callback and i have done the config as mentioned in the admin guide. The survivability service is invoked on POTS dial peer.when i dial the number to invoke Courtesy Callback i onl...
Does anyone know what is wrong and/or why when we have implemented Courtesy Call Back it will pass all the validation tests and sends it to the CallBackEngine on the VXML application and in there on Intercept Caller Hang Up I get and error. However,...
Resolved! Loop Counter to Cycle Through Prompts
I am working on a queue loop that will cycle through different prompts for a menu item. I have these Prompt variables. HoldMsg1HoldMsg2HoldMsg3HoldMsg4 And then I have queueLoopCount = 1 I have the queue loop incrementing by 1 at the end and then re...
Trying to add agents to an attribute. I know we can add attributes to an agent but if I'm reading the guide correctly, I should be able to add multiple agents to an attribute. My current XML for the put looks like:<?xml version="1.0" encoding="UTF-8"...
Hello All, I am looking into Call Type Interval reporting for queued calls (after Select LAA), and in need of more clarification on what determines a Short Call, and what determines an Incomplete Call. I would like to confirm the time requirements ar...
Been slightly going crazy trying to figure this out, but does anyone have ideas as to how I can deploy a queue that is more auto attendant style that has rollup options but depending on what the caller chooses for options in this auto attendant would...
I changed the system parameter called "Change Agent State to Not Ready when Agent Busy on Non ACD Line" Yesterday and did not do an engine reset and it seemed to be working ok. When I was done testing I turned it off and all was good.Today it was dec...
