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Hello All, I'm creating a post call survey that prompts callers for feedback and then writes to CUIC using CPVs. Currently the agent manually transfers the caller to the post call survey. I'm using the session data to capture agent info, original ...
Hello All, I have a UCCX environment that has two call control groups. One that contains 40 CTI ports for inbound calling and one that contains 20 CTI ports for callbacks. I'm trying to figure out how I can report on each of the call control grou...
I've seen other posts related to this, but I'm still a little confused about when to use the Terminate step in a UCCX script. I had always thought that you should use the Terminate step to not only terminate any call legs, but to also free up any r...
Hello, I'm preparing to configure chat in UCCX for a customer. I know in SocialMiner you can view chat transcripts after the chat has completed. Is there any way to view a chat while it's in progress? Similar to a silent monitor option for voic...
Hello All, I have a script in UCCX and am using enterprise variables to track what options callers press throughout the script so this can be reported on using CUIC. I am writing my enterprise variables as part of the disconnect steps in the script...
Do you have a database you can dip into to check the calling number? The database check could reduce the steps to only a handful. The only other option that I'm aware would be to increase the number of allowed steps. Not sure that would be your...
Sorry for the delay responding and thanks to all that did respond. I finally got around to making the changes in the script (putting a delay before the end step and separating with abandoned call treatment from my normal call disconnect) and the wr...
Hi Sean, Thanks for the reply. I made the switch and it is definitely better now but I still have gaps in what is and is not writing. I'll keep investigating and see if I can determine what causes the writes to fail. Thanks,Glenn
Thanks for the reply Anthony. Maybe I'm just being lazy, but it would seem to me that BAT must be doing a SQL query behind the scenes to get the data anyway and there must be a query I can run to get all phone details via CLI. Is there any other wa...
Hi Amila, Thanks for the reply. Unless I did not correctly understand your response, that's not really what I'm trying to do. When I load the contact list for an outbound campaign, I have the options to have additional fields in the CSV file: p...
