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UCCX simultaneous ringing

Hi all,

Is it possible to have all the agent phones( in a specific resource group) ringing simultaneously when a call comes in a CSQ.

I couldn't find any such option in resource group configuration.

thanks

Simranjeet

2 Replies 2

Jonathan Schulenberg
Hall of Fame
Hall of Fame

Nope. The call will be offered to one resource [agent] at a time based on the logic you have set. The length of time the call is offered to the agent is controlled by the timeout parameter on the Select Resource step.

Thanks a lot Jon for clarification.