07-15-2009 08:18 PM - edited 03-14-2019 04:21 AM
Hi all,
Is it possible to have all the agent phones( in a specific resource group) ringing simultaneously when a call comes in a CSQ.
I couldn't find any such option in resource group configuration.
thanks
Simranjeet
07-16-2009 05:03 AM
Nope. The call will be offered to one resource [agent] at a time based on the logic you have set. The length of time the call is offered to the agent is controlled by the timeout parameter on the Select Resource step.
07-16-2009 11:29 PM
Thanks a lot Jon for clarification.
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