Hi I am trying to login to UCCX Supervisor webpage, however when I try with the supervisor ID on the appadmin page, i get authentication failed.How can i use the supervisor webpage?Thanks.
I am running CUCCX 5.0.One of my desktop supervisors is unable to view the agent statistics and agent states in the CSD.They have a laptop and desktop, and they can view fine from the laptop but not desktop. Any suggestions? They are using the same...
I have a UCCM cluster and a UCCX cluster and I have to test the H.A of UCCM cluster and UCCX cluster . Does anyone know what happends when i turn off in the same time the activ CCM and the activ CCX?Thx
Hi,Using IPCC Express 4.0.5. I have a DB Read step that is pulling call coverage info from CallManager about particular extensions. Under the "Field Selection" tab I have:In this case it successfully pulls the info for extension 66960. What I really ...
I have an issue when i try to install the supervisor desktop , the following text apears : "a conflicting aplication has been detected. See product documentation fo a listing of valid configurations"What could it be?Tks a lot.
Hi, Is it considered "Best Practice" to use a different Call Control group per application ? Would it depend entirely on the nature of the application ? About to upgrade from IPCC 4 and notice two applications using the same Call control group.. tha...
Thw wave file is not playing in the RunExt Script.i have done the following1. Network VRU script has been created VRU script name as like PM,Sales.wav,S.2.I have copied ht esales.wav file into the following path C:\Cisco\CVP\VXMLServer\Tomcat\webapps...
My Contact Center Express is version 7.0 (1) Sr01_Buil210.At the begin of the installation when they ask me at the Slection Windows : Cisco Unified Contact Center Express CAD and CSD Language.... I selected French and the customer want it in English!...
Are reason codes global?? UCCEnterprise. Can you remove reason codes for a certain group of people or do all call center people see the list of reason codes??
Hi,Iam facing a problem with CTI Route Point is registration issue.CTI Route point is not getting register once failover happens to Seconadary IVR Server.I get a fast busy tone.Please help me ....Thanks & Regds,Lalit
Unexpected in IPCC5 I got in Script management next error:Error while handling the input request. java.lang.NullPointerException Please help what to do?
I have a IP Phone which logs in the the call centre(IPCCX) as IPPA using the services button. Last week the publisher got down, and the IP Phone services were not available?Can we configure the fallback of sevrices button to subscriber if publisher g...
I have IPCC Enterprise with outbound auto dialer with PREDICTIVE_ONLY mode to provide some IVR announcement to customer.I am facing some problem with the auto dialer. When the call is connected to the customer it does not play automatic IVR music. Cu...
I'm pulling a date from SQL in the following format "YYYYMMDD" (20090619) how can I read this back to the caller? I tried using the set command and the script bombs.
