UCCX Sync issue

[S N]

Hi Experts,

Have one issue with UCCX and we are using 8.5 version of uccx.

We found that when uploading new prompts it is not sync with the other node as we need to upload on both the nodes.

is there a way to make it sync and all the data available across both the UCCX nodes.

Thanks

Sathya

[Deepak Rawat]

Try to run the below command to start with on both the UCCX servers:

utils uccx database dbserver integrity

What is the status of replication and data stores on Cisco Unified CCX Serviceability page along with the state of Unified CCX Database service on both the nodes

Regards

Deepak

[S N]

Thanks Deepak.

I ran that command and it shows the file name and I am not sure how to open that file form server.

Thanks

Sathya

[Deepak Rawat]

file view activelog uccx/cli/DbConfigIntegrity_1455758409855.txt

Local Errors and Remote Errors should not show any value next to them. BTW, did you try to upload new prompts after running this command

Regards

Deepak