currently running
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Product Name - Cisco Unified Contact Center Express
Product Version - 11.0.1.99000-102
Kernel Image - 2.6.32-431.20.3.el6.x86_64
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upgrading with UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso
and yes, the md5 checksum is correct and also tried again after installing ciscocm.version3-keys.cop.sgn
I also get the same error trying to upgrade to 11.5
install log:
10/03/2017 16:07:37 upgrade_get_file.sh|Parse argument toVersion=11.6.1.10000-51|<LVL::Debug>
10/03/2017 16:07:37 upgrade_get_file.sh|_set_upgrade_status_attribute: toVersion set to 11.6.1.10000-51|<LVL::Debug>
10/03/2017 16:07:37 upgrade_get_file.sh|Parse argument status=upgrade.stage.downloading|<LVL::Debug>
10/03/2017 16:07:37 upgrade_get_file.sh|_set_upgrade_status_attribute: status set to upgrade.stage.downloading|<LVL::Debug>
10/03/2017 16:07:38 upgrade_get_file.sh|Process remote SFTP request|<LVL::Info>
10/03/2017 16:07:38 upgrade_get_file.sh|source_dir=isos/, dest_file=/common/download//UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso, file_name=UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso|<LVL::Debug>
10/03/2017 16:07:38 upgrade_get_file.sh|Starting SFTP|<LVL::Debug>
10/03/2017 16:08:39 upgrade_get_file.sh|Mount /common/download//UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso on /mnt/source|<LVL::Info>
10/03/2017 16:08:39 upgrade_get_file.sh|Download of iso file RTMTStart|<LVL::Notice>
10/03/2017 16:08:39 upgrade_get_file.sh|Parse argument status=upgrade.stage.checksumming|<LVL::Debug>
10/03/2017 16:08:39 upgrade_get_file.sh|_set_upgrade_status_attribute: status set to upgrade.stage.checksumming|<LVL::Debug>
10/03/2017 16:08:39 upgrade_get_file.sh|Create md5 "/common/download/UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso.md5"|<LVL::Info>
10/03/2017 16:09:20 upgrade_get_file.sh|MD5(/common/download/UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso)= a7:2f:4b:20:10:65:13:78:99:a4:3f:35:2b:1c:43:00|<LVL::Debug>
10/03/2017 16:09:20 upgrade_get_file.sh|Create md5 complete|<LVL::Info>
10/03/2017 16:09:21 upgrade_get_file.sh|Authenticate file "/common/download/11.6.1.10000-51/checksum_file.sgn"|<LVL::Info>
10/03/2017 16:09:21 upgrade_get_file.sh|File:/usr/local/bin/base_scripts/upgrade_get_file.sh:664, Function: process_download_file(), File authentication failed (rc=1)|<LVL::Error>
10/03/2017 16:09:21 upgrade_get_file.sh|Cleaning up...|<LVL::Info>
10/03/2017 16:09:21 upgrade_get_file.sh|Unmount DVD/ISO|<LVL::Info>
10/03/2017 16:09:21 upgrade_get_file.sh|Remove /common/download/UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso|<LVL::Info>
10/03/2017 16:09:21 upgrade_get_file.sh|Remove /common/download/UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso|<LVL::Info>
10/03/2017 16:09:21 upgrade_get_file.sh|Download of iso file RTMTFinish|<LVL::Notice>
10/03/2017 16:09:21 upgrade_get_file.sh|Process preflight|<LVL::Info>
10/03/2017 16:09:21 upgrade_get_file.sh|Checking for preflight script|<LVL::Debug>
10/03/2017 16:09:21 upgrade_get_file.sh|No preflight script located|<LVL::Info>
10/03/2017 16:09:22 upgrade_get_file.sh|success|<LVL::Info>
10/03/2017 16:09:22 upgrade_get_file.sh|upgrade_get_file.sh complete (rc=0)|<LVL::Info>
10/03/2017 16:09:22 upgrade_get_file.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug>
10/03/2017 16:09:22 upgrade_get_file.sh|is_upgrade_in_progress: Already locked by this process (pid: 9411).|<LVL::Debug>
10/03/2017 16:09:22 upgrade_get_file.sh|release_upgrade_lock: Releasing lock (pid: 9411)|<LVL::Debug>
