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Frequent Contributor

UCCX upgrade from 11.0 to 11.6 fails with process_download_file(), File authentication failed (rc=1)

currently running 

=======================================

Product Name -    Cisco Unified Contact Center Express

Product Version - 11.0.1.99000-102

Kernel Image -    2.6.32-431.20.3.el6.x86_64

=======================================

 

upgrading with UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso

and yes, the md5 checksum is correct and also tried again after installing ciscocm.version3-keys.cop.sgn

I also get the same error trying to upgrade to 11.5

 

install log:

 

10/03/2017 16:07:37 upgrade_get_file.sh|Parse argument toVersion=11.6.1.10000-51|<LVL::Debug>

10/03/2017 16:07:37 upgrade_get_file.sh|_set_upgrade_status_attribute: toVersion set to 11.6.1.10000-51|<LVL::Debug>

10/03/2017 16:07:37 upgrade_get_file.sh|Parse argument status=upgrade.stage.downloading|<LVL::Debug>

10/03/2017 16:07:37 upgrade_get_file.sh|_set_upgrade_status_attribute: status set to upgrade.stage.downloading|<LVL::Debug>

10/03/2017 16:07:38 upgrade_get_file.sh|Process remote SFTP request|<LVL::Info>

10/03/2017 16:07:38 upgrade_get_file.sh|source_dir=isos/, dest_file=/common/download//UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso, file_name=UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso|<LVL::Debug>

10/03/2017 16:07:38 upgrade_get_file.sh|Starting SFTP|<LVL::Debug>

10/03/2017 16:08:39 upgrade_get_file.sh|Mount /common/download//UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso on /mnt/source|<LVL::Info>

10/03/2017 16:08:39 upgrade_get_file.sh|Download of iso file RTMTStart|<LVL::Notice>

10/03/2017 16:08:39 upgrade_get_file.sh|Parse argument status=upgrade.stage.checksumming|<LVL::Debug>

10/03/2017 16:08:39 upgrade_get_file.sh|_set_upgrade_status_attribute: status set to upgrade.stage.checksumming|<LVL::Debug>

 

10/03/2017 16:08:39 upgrade_get_file.sh|Create md5 "/common/download/UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso.md5"|<LVL::Info>

10/03/2017 16:09:20 upgrade_get_file.sh|MD5(/common/download/UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso)= a7:2f:4b:20:10:65:13:78:99:a4:3f:35:2b:1c:43:00|<LVL::Debug>

10/03/2017 16:09:20 upgrade_get_file.sh|Create md5 complete|<LVL::Info>

10/03/2017 16:09:21 upgrade_get_file.sh|Authenticate file "/common/download/11.6.1.10000-51/checksum_file.sgn"|<LVL::Info>

10/03/2017 16:09:21 upgrade_get_file.sh|File:/usr/local/bin/base_scripts/upgrade_get_file.sh:664, Function: process_download_file(), File authentication failed (rc=1)|<LVL::Error>

10/03/2017 16:09:21 upgrade_get_file.sh|Cleaning up...|<LVL::Info>

10/03/2017 16:09:21 upgrade_get_file.sh|Unmount DVD/ISO|<LVL::Info>

10/03/2017 16:09:21 upgrade_get_file.sh|Remove /common/download/UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso|<LVL::Info>

10/03/2017 16:09:21 upgrade_get_file.sh|Remove /common/download/UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso|<LVL::Info>

10/03/2017 16:09:21 upgrade_get_file.sh|Download of iso file RTMTFinish|<LVL::Notice>

10/03/2017 16:09:21 upgrade_get_file.sh|Process preflight|<LVL::Info>

10/03/2017 16:09:21 upgrade_get_file.sh|Checking for preflight script|<LVL::Debug>

10/03/2017 16:09:21 upgrade_get_file.sh|No preflight script located|<LVL::Info>

10/03/2017 16:09:22 upgrade_get_file.sh|success|<LVL::Info>

10/03/2017 16:09:22 upgrade_get_file.sh|upgrade_get_file.sh complete (rc=0)|<LVL::Info>

10/03/2017 16:09:22 upgrade_get_file.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug>

10/03/2017 16:09:22 upgrade_get_file.sh|is_upgrade_in_progress: Already locked by this process (pid: 9411).|<LVL::Debug>

10/03/2017 16:09:22 upgrade_get_file.sh|release_upgrade_lock: Releasing lock (pid: 9411)|<LVL::Debug>

 

Everyone's tags (3)
4 REPLIES 4
Highlighted
Cisco Employee

Re: UCCX upgrade from 11.0 to 11.6 fails with process_download_file(), File authentication failed (rc=1)

Current version of CCX that you are running is a development release "11.0.1.99000-102"

 

CCX 11.0.1 base release is 11.0.1.10000-75

CCX 11.0.1 SU1  release is 11.0.1.11001-43

 

You might not be able to upgrade to 11.6 when upgrading from a dev release.

Can you please try to first upgrade to 11.0.1 base release (as per my understanding the dev release you are using was before 11.0.1 base came out) and then try to upgrade to 11.6

 

Regards,

Chakshu

Highlighted
Beginner

Re: UCCX upgrade from 11.0 to 11.6 fails with process_download_file(), File authentication failed (rc=1)

hi
i try to upgrade UCCX 11.0.1.99000-102 to 11.0.1.10000-75ver or 11.0.1.11001-43VER
but this does not success
how can we do?
Highlighted
Cisco Employee

Re: UCCX upgrade from 11.0 to 11.6 fails with process_download_file(), File authentication failed (rc=1)

Can you try rebooting the cluster and then try to perform the upgrade?

Highlighted
Beginner

Re: UCCX upgrade from 11.0 to 11.6 fails with process_download_file(), File authentication failed (rc=1)

HI

can tell mi UCCX 11.0.1.99000-102 upgradeable to wich ver ?

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